Payment Operations Specialist

at  carwow

THE CARWOW GROUP

Carwow Group is driven by a passion for getting people into cars. But not just any car, the right car. That’s why we are building the go-to destination for car-changing. Designed to reach drivers everywhere with our trail-blazing portfolio of personality rich automotive brands; Carwow, Auto Express, evo, Driving Electric and Car Buyer.
What started as a simple reviews site, is now one of the largest online car-changing destinations in Europe - over 10m customers have used Carwow to help them buy and sell cars since its inception. Last year we grew over 50% with nearly £3bn worth of cars bought on site, while £1.8bn of cars were listed for sale through our Sell My Car service.
In 2024 we went big and acquired Autovia, doubling our audience overnight. Together we now have one of the biggest YouTube channels in the world with over 1.1 billion annual views, sell 1.2 million print copies of our magazines and have an annual web content reach over 350million.

THE ROLE

We are seeking detail-oriented and proactive Payment Specialists to join our Sell My Car team. As a Payment Specialist, you will play a key role in supporting the onboarding of car dealers to our new wallet system, ensuring compliance with KYC (Know Your Customer) and RFI (Request for Information) regulations. You will manage day-to-day payment operations, assist dealers in maintaining sufficient funds, and support fulfilment teams for smooth collections. This role requires strong communication skills, attention to detail, and a customer-centric approach.

WHAT YOU’LL DO

• Assist in the onboarding process for car dealers, ensuring all required compliance steps are completed
• Monitor daily transactions within the wallet system, ensuring dealers have adequate funds to cover their winning bids
• Support fulfilment teams in coordinating collections from dealers.
• Identify and resolve payment-related issues or discrepancies promptly.
• Provide exceptional support to car dealers, addressing their inquiries and resolving issues related to payments and the wallet system.
• Act as a liaison between dealers, the fulfilment team, and other internal stakeholders to facilitate effective communication and issue resolution.
• Contribute to identifying opportunities for improvement and efficiency.