Payment Performance Consultant

at  Paypal

THE COMPANY

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.
We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.
We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade.
Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.
Job Description Summary: What you need to know about the role: Part of the overall Enterprise Platform Growth team, the Enterprise Performance Consulting (EPC) team leverages their data analysis, creative problem-solving, and passion for helping merchants to advise on and resolve complex performance issues. Their efforts are pivotal in driving the adoption of PayPal’s products and services. This global role requires engaging with merchants across all verticals PayPal serves, with a particular focus on providing a deeper level of expertise on European market needs. Meet our team: The Enterprise Performance Consulting (EPC) team is a global collective of data-driven consultants dedicated to working directly with PayPal’s top enterprise merchants on critical opportunities and issues. This role is based in Europe, where the team will utilize their extensive knowledge and skills to support and enhance the performance of merchants within this market.
Job Description:

WHO WE ARE:

To learn more about our culture and community visit https://about.pypl.com/who-we-are/default.aspx

• Act as a thought leader and trusted advisor to PayPal’s top enterprise merchants by illustrating deep expertise in the many factors affecting conversion rates, auth rates, fraud/risk, and cost-of-payments
• Utilize data-driven insights and research to diagnose, advise on, and resolve top merchant performance concerns across the entire suite of PayPal enterprise products
• Drive adoption and retention of PayPal’s products and services through data-driven storytelling, ROI analysis, and modelling
• Frequently pull together and manage partners, both internal and external to drive client outcomes. This includes but is not limited to: Product, Engineering, Marketing, Sales, Issuing Banks, and Networks
• Drive customer-backed decisions by acting as the top of the funnel to our product and engineering organizations to relay merchant feedback and influence prioritization
• Illustrate a deep understanding of the payments ecosystem and the e-commerce landscape. Stay up-to-date on the latest payment trends, including regulatory changes (e.g., PSD3) and network mandates and their impact on our customers’ business models
• Generate, leverage and scale insights from engagements to empower the broader PayPal organization, proactively source new business opportunities, and maintain PayPal’s position as a thought leade