Payment Processing Analyst

at  Superior Propane Careers

WHAT WE WILL OFFER YOU:

• Culture: Join a supportive and inclusive work environment where teamwork, respect, and open communication are at the core of everything we do.
• Opportunity: A continuous focus on professional development with many opportunities for training & career growth.
• Health & Wellness: Competitive health benefits right from the start including health & wellness spending accounts & maternity leave top-up. Access our employee assistance program for confidential counseling, mental health support, and various resources to help you navigate life’s challenges.
• Competitive Compensation: We offer a highly competitive salary package, ensuring that you hard work and dedication are recognized and rewarded accordingly.
• Flexibility: We understand the importance of work-life balance, we offer flexible hybrid work options to help you manage your personal and professional commitments.
• Technology: Work with state-of-the-art tools and technologies that empower you to excel in your role and stay at the forefront of industry trends.
• Safety Focused: We care about you and have committed to a zero-harm workplace.
  Reporting directly to the Supervisor Payment Processing, the Payment Processing Analyst is responsible for the accurate and timely processing of customer payments, analysis and reconciliation of accounts and preparing month-end reporting. The Payment Processing Analyst will also support both internal and external customers responding to payment inquires and ensuring the satisfactory resolution of payment issues.

WHAT YOU’LL DO:

• Accurately enter and code invoice payments into the financial system, reconciling payments to invoices, updated accounts balances and the general ledger.
• Manage and administer designated lock box account(s), downloading payments daily, applying payments to outstanding invoices and updating the customer’s account balance. Investigate and resolve data error messages in a quick and timely manner.
• Prepare direct deposit, credit card, or PAP auto bank, payment and fund transfers.
• Ensure all payments are accurately processed in a timely and efficient manner and that they are applied to the appropriate invoice, account and G/L.
• Respond to payment inquiries from external customer and internal co-workers and departments in a professional and courteous manner. Provide exceptional customer service, resolving any outstanding questions and issues promptly.
• Collaborate with the Cash Management to trace missing payments and obtain necessary documentation to support payment. Adjust or update payment information accordingly and conduct necessary follow up with the Sales Administration Centre and/or the customer.
• Return NSF cheques to the customer and request payment. Notify accounts receivable so the appropriate actions can be taken to collect payment.
• Preparing /uploading invoices and forwarding them to the appropriate contact or department/ E-billing platform as required
• Generating National accounts’ biweekly statements

WHAT YOU BRING TO THE ROLE:

• College Diploma or Certificate preferably in Business or accounting.
• Excellent investigative and problem solving skills
• Minimum of one (1) year experience, preferably in an office environment.
• Excellent computer skills including Microsoft office, including Excel, Word and Outlook.
• Strong customer service skills that are supported by strong oral communication skills.
• Strong, clear and persuasive communication skills, both oral and written.
• Strong organizational skills with the ability to multitask.
• Attention to detail required ensuring accuracy on all related information.
• Ability to work under pressure and delivering on tight deadlines.
  Superior Propane is Canada’s leading and reliable propane provider. Customers have trusted the experts at Superior to fuel their homes and businesses since 1951. Customer Focus, Performance, Safety, and Winning with People are the four key values that are the foundation of everything that we do.
  “Here at Superior Propane we are an equal opportunity employer committed to the inclusion and accommodation of all individuals. If you have an accommodation need during the recruitment & selection process, we encourage you to connect with us at aoda_hr@superiorpropane.com to let us know how we can enhance your experience.