Payments Analyst Jr

at  May Business Consulting

Hello!
At MBC, we are growing, and now we are looking for a Payments Analyst Jr.

REQUIREMENTS:

• A good level of payments knowledge – Domestic Payment knowledge desirable.
• The ability to identifying patterns and trends in data sets
• Able to proactively manage workloads across a variety of systems and input channels and work cross functionally to support colleagues in achieving SLAs.
• Proactive at keeping up to date with changing technology and scheme rules - refreshing skills accordingly
• Knowledge of Microsoft Office Suite.
• Communication skills
• Willingness to learn
• Collaboration skills and ability to work effectively in a team.

ABOUT THE ROLE

We are looking for a talented junior analyst with some experience in payments

RESPONSIBILITIES:

• 
  
  
  
• Cheques – The Cheques team is a small close knit team who work hard to ensure that our customers payment requests are processed accurately and in a timely manner. This team works closely with other teams within Payment Operations as well as with other 3rd parties so strong communication skills are vital. They are responsible for the delivery of good customer outcomes within the regulatory requirement, managing product governance and supporting with customer mailings.

• 
  
  
  
• BACS – The BACS Services team are a small specialist team within Payment Operations, responsible for administering BACS activity in line with scheme rules. We regularly liaise with stakeholders, both internal and external, to own and remediate BACS incidents and complaints that impact customers. We deal with escalations from other scheme member banks, as well as internal teams such as Complaints and FOS case handlers, to deliver good customer outcomes.

• 
  
  
  
• Faster Payments & Credit Payment Recoveries - The Credit Payment Recoveries team are accountable for CPR activity. On a day-to-day basis they handle Faster Payments related cases working in a fast-paced SLA driven environment. This includes executing processes and controls, performing oversight, and working in partnership with our strategic outsourcing partner (Genpact) and internal stakeholders to provide specialist support, ensuring adherence to industry, contractual and compliance frameworks and standards.