Payments Analyst (Night Shift)

at  ThinkMarkets

ThinkMarkets is a global financial technology company specializing in providing multi-asset trading solutions to thousands of clients around the world. With our flagship ThinkTrader platform, we enable our clients to trade the world 24 hours a day. Our mission is to bridge the gap between traders, investors, and platforms by providing access to global markets and thousands of products, thus allowing our clients to trade the world from the palm of their hand. We utilize the latest technologies to offer traders seamless access to our proprietary trading platforms.
ThinkMarkets is seeking a Payments Analyst to join our rapidly growing global workforce in Dubai. Reporting directly to the Head of Merchant Services and Payments, you will be responsible for processing client funding and providing resolutions to our global teams regarding all client deposit and withdrawal queries. Setting high standards, the level and quality of support provided set the ThinkMarkets brand apart from competitors. The ideal candidate will have a service-centric mindset, be process-driven, and possess strong operational and time management skills.

REQUIREMENTS:

• Minimum 2 years of Payment Analyst experience within the financial or Forex sector (preferred).
• Degree qualified in Finance or Accounting.
• Strong analytical skills and attention to detail.
• Excellent communication and interpersonal skills.
• Good organizational and administrative abilities.
• Problem-solving skills.
• Proficiency in Microsoft Office, especially Excel.
• Ability to take initiative.
• Team player approach.
• Working knowledge of PSP back offices and banking (preferred).
• Night shift cover will be required for this role.
• High-level attention to detail is essential.
• You must be highly reliable and self-motivated.

• Process withdrawals and deposits.
• Assist in financial transactions of customer deposits and withdrawals.
• Assist PSPs by providing sufficient information (transaction details, error messages, screenshots captured by customers) to carry out investigations on their side.
• Work with relevant departments to follow up and close cases.
• Collaborate closely with team members to share information and knowledge, ensuring an excellent level of processing for our clients across all channels.
• Provide scheduled and ad-hoc reports to management.
• Meet and exceed KPIs and SLAs set by management.
• Provide ongoing feedback to management and contribute to Group initiatives.
• Adhere to policies, guidelines, procedures, and training plans.
• Manage escalations to senior managers as appropriate.