Payments and Collections Associate (11 months FTC)

at  AXA

POSITION SUMMARY

The successful candidate will be part of the Operations team within AXA Partners CLP and working closely with our country Operations teams. The Payments & Collections Team sit at a key point in the customer journey so strong interpersonal skills and ability to communicate effectively at all levels of the business is a key requirement.

EXPERIENCE & QUALIFICATIONS

• Solutions orientated, with a pragmatic approach to problem solving
• Ability to analyse complex data issues and develop a pathway to logical resolution
• Good knowledge of Microsoft Office, particularly Excel (intermediate)
• Good organisational skills and ability to prioritise
• Ability to work well with others and independently
• Self-motivated, with the ability to work well under pressure on multiple priorities and to critical deadlines
• Experience of life and non-life products, especially in Credit & Lifestyle protection
• Strong Attention to detail
• Leaving Certificate qualification
  About AXA
  AXA Group is the world leader in insurance and asset management. We protect and advise our clients at every step in their lives, by offering products and services which satisfy their needs in the areas of insurance, personal protection, saving and asset management. AXA is the leading insurance brand worldwide, with over 100 million clients. We are transforming from payer to partner for our client, with a strong focus on risk prevention.
  Our mission: Empower people to live a better life.
  Our values: Customer First, Courage, Integrity and One AXA.
  About the Entity
  AXA Partners is an AXA transversal business unit offering a wide range of solutions in assistance services, travel insurance and credit protection.
  AXA Partners’ role is also to implement innovative solutions emerging from the AXA Innovation unit.
  Combining passion with advanced expertise, we design and deliver worldwide solutions for partners and communities. We protect what matters, when it matters.
  What We Offer
  By joining AXA Partners, you will work in a responsible company, which offers a real culture of expertise & diversity. Our focus is on accelerating the development of everyone’s skills, whilst offering attractive and competitive compensation and opportunities for professional development and growth.
  Additionally, at AXA, we work to make a real difference to people - when amazing things happen and when we create opportunities for a better life, the feeling of pride is extraordinary

• Manage the assigned country payments or collections process accurately and in a timely manner
• Complete appropriate monitoring checks to ensure accuracy of payment files
• Responsible for payment reconciliation and investigating when discrepancies arise
• Management of monthly workflow and priorities to ensure that all collections and Payment runs are met
• Responsible for escalating any issues that arise and working closely with IT function to troubleshoot and resolve
• Work with country operations teams to ensure successful transfer and collection of payments in accordance with agreed processes
• Play an integral role in the formulation and delivery of resolutions to support issues and take necessary preventative steps
• Adhere to and complete all regular team controls, ensuring appropriate control evidence is maintained
• Create and maintain process documentation within best practice guidelines
• Ensure that quality feedback is actioned on a timely basis, minimising any customer impact
• Present regular updates to our key stakeholders and participate in reporting obligations when necessary
• Participate in continuous improvement initiatives and work with wider Operations team to implement improvements/feedback
• Provide SME support to the implementation and onboarding of new deals
• Work with IT process owners to ensure delivery of new development and production support
• Support the overall Operations function, as required
• Any relevant testing as required & providing feedback on solution design when required
• Support the overall Operations function, as required
  Your Profile