Payments Investigator (MT199 Specialist) - 6-Month Contract

at  CAPITEX

Job Title: Payments Investigator (MT199 Specialist) – 6-Month Contract
Location: Abu Dhabi, UAE (in-office, 5 days a week)
Pay Rate: 6,000 - 7,000 AED per month
Visa Requirement: Candidates must have their own UAE visa
Start Date: Immediate

COMPANY OVERVIEW:

Join one of the leading Fintechs, a pioneering digital bank reshaping banking in the UAE by bringing it fully online. Thier mission is to empower customers with effortless, branch-free banking. We’re looking for skilled, adaptable professionals excited about working in a dynamic environment that moves fast and changes constantly.

KEY QUALIFICATIONS:

• Experience in Payments: 2+ years of experience in payments processing, investigation, and dispute management, with solid knowledge of SWIFT and MT199.
• Problem-Solving Skills: Strong analytical skills with the ability to navigate unclear situations or handle disputes effectively.
• Communication: Excellent verbal and written communication in English; Arabic is a plus.
• Adaptability: Comfortable working in a dynamic, ever-changing environment and contributing ideas to improve customer experience.
• Teamwork: A collaborative team player who supports others and contributes positively in a fast-paced setting.

PREFERRED SKILLS:

• Experience with cheque processing is a plus.
• Ability to simplify complex processes for customers and stakeholders.

ROLE OVERVIEW:

As a Payments Investigator specializing in MT199 and payment processing, you’ll play a critical role in supporting our operations by ensuring smooth and compliant transaction processing. You’ll manage both local and foreign currency transactions, resolve queries, and collaborate with product and tech teams to enhance the customer experience.

KEY RESPONSIBILITIES:

• Process and Investigate Transactions: Handle local and foreign currency transactions and manage MT199 message investigations and processing.
• Query Resolution: Respond to inquiries from other banks and assist in resolving complex payment issues with a high level of accuracy.
• Customer Service: Provide excellent service, helping customers navigate any issues and offering clear, concise support.
• Collaborate with Internal Teams: Work with our product, tech, and compliance teams to improve processes and resolve customer issues.