Payments Operations Manager

at  Goodstack

This hybrid role requires regular commuting to our central London office in Fitzrovia.
If you’ve been looking to join a fast-growing startup, backed by the same investors as Stripe & Airbnb, with a mission to make a huge positive impact, then you’ve found the right place! Our Mission
Our mission at Goodstack is to make it easy to do good on a global scale .
We empower companies to seamlessly integrate positive impact into what they do through a unified platform, while supporting nonprofits in gaining access to cutting-edge technology and finding new funding streams.
Global brands including LinkedIn, HSBC, OpenAI, Atlassian and Twilio - as well as thousands of nonprofits including the Red Cross, Cancer Research, and Oxfam - use Goodstack to make a difference.
This year, we are on track to facilitate over $3 billion in donations to good causes, building on the $1 billion enabled in 2023, $120 million in 2022, and $3.5 million in 2021.
To achieve our mission, we need you! Join Our Series A Startup as Payments Operations Manager to Help Thousands of Nonprofits Get Access To Funding!
We’re looking for an exceptionally detailed, hands-on and process-driven Payments Operations Manager to own the smooth flow of funds from customers to charities.
In this role, you’ll play a critical role in ensuring that donations received on behalf of our customers are paid paid out to charities. You’ll oversee a small team to execute this process end-to-end, monitoring service levels, and acting as the point of escalation on complex challenges. If you have a payments background, enjoy optimising and improving complex workflows and want to change the world for better, this is the role for you!

BONUS IF YOU HAVE KNOWLEDGE OR LOVE OF:

Lean Six Sigma certification or similar process improvement qualification.
Experience within the nonprofit sector or with social impact-oriented brands.
Familiarity with CSR or employee engagement initiatives , especially within corporate environments.
What You Can Expect Upon Joining Our Team
Salary reviews and share option
Tasty Tuesday! Office lunch is on the company
️ Flexible working hours
Paid day off on your birthday!
25 days annual leave, plus paid public holidays
Paid sick leave
Paid mental health leave
Paid wellness leave
️ Paid days off to volunteer for non-profit causes
Goodstack library
£1000 Learning & development budget
£250 Brighten your day budget
Parental leave
UK cycle-to-work scheme
Pension
️ WFH budget
We’re remote-first but offer a cosy office in central London for those who enjoy the on-site workspace experience
… and so much more
About us
Since 2017, Goodstack has been at the forefront of integrating social and environmental value into organisational purpose. In today’s landscape, more businesses are recognising the necessity of embedding purpose into their operations to stay relevant.
To catalyse this transformation, we are constructing efficient global charitable rails accessible via an API globally.
Our vision is clear: To power purpose in every company and non-profit worldwide by leading the charge towards a future where doing good is not just an option but a fundamental principle of successful business shifting towards a better, purpose-driven world.
Let’s do this!

4+ years of experience in payments operations, back-office processing, or a similar role within a fintech or financial services business.
Solid understanding of payments systems, global disbursements, and funds movement .
Knowledge of international payment processing (SWIFT, BIC, IBAN, restrictive currencies etc.).
Understanding of accountancy practices (e.g., AAT Level 1 or Level 2 or equivalent).
A process-driven mindset , with a passion for continually refining workflows for improved efficiency.
Exceptional attention to detail , with a commitment to accuracy in all tasks.
A metrics-oriented approach , with a strong motivation to hit SLAs and meet team targets.
Excellent prioritisation skills , with the ability to manage multiple tasks in a fast-paced environment.
Strong written and verbal communication skills to convey complex processes clearly.
Experience managing or coordinating a team , with an emphasis on support, accountability, and empowerment.
Proficiency in Excel/Google Sheets and experience with accounting and data analytics software.