Payments Operations Specialist - UK & Ireland

at  Phorest

ABOUT PHOREST

Would you like to create the future of a product used by thousands of businesses and millions of consumers? Phorest Salon Software powers 11,000 hair and beauty salons in the UK, Ireland, Germany, Austria, Switzerland, the Netherlands, Finland, Australia, USA, Canada and the UAE, and the platform processes millions of appointments a month for hair and beauty consumers. Phorest is the Number 1 salon software brand for premium independent salons in those markets and our next goal is to become a platform upon which other companies can build applications for premium salons.
Our system touches every point of the salon experience. We have the in-salon software desktop application, Phorest Go (the native staff application), online bookings website for salons, and our fully integrated payments product, PhorestPay, for online and in-person payments. In a typical month, Phorest processes 3 million appointments and we send over 3 million SMS and 4 million emails. We process 200k online bookings per month and over 150 custom built white label native apps.

THE OPPORTUNITY

We are looking for a Payments Operations Specialist to join our growing team. This role would be responsible for the day-to-day payments operations processes of the UK & Ireland region, including triaging support issues, chargeback representment, supporting the sales and onboarding teams, working with the product team to launch new PhorestPay features and products, and being the payments expert for the region. You will be working closely with the global payments team to become an expert on PhorestPay and the wider payments industry.
You will be the local subject matter expert for payments in the region sharing knowledge and best practices with your team, and feeding insight into our global payment operations, commercial and product teams.

BENEFITS

Your wellbeing is important to us - we provide private healthcare, 2 Wellness Days, an employee assistance program and a free online GP service.
As part of our Financial Wellbeing, we provide competitive Compensation, an Employee Share Purchase Scheme, Pension, Life Assurance, and Income Protection.
We help you travel by providing a bike to work scheme as well as tax saver transport tickets.
‍️We support the women who work in Phorest by offering 2 weeks leave for Fertility Treatment, Pregnancy Loss and Menopause.
We care for your family and provide Enhanced Maternity and Paternity Benefits.
We grow our own timber! We provide a great learning environment and extensive development opportunities. We run development programs and provide access to many online resources including LinkedIn learning.
Moving house? Phorest employees get 3 moving days.
Want to learn more about Phorest? Check out nothingventured.rocks for our blog and Insights on building an evergreen company from the team here at Phorest.
Phorest is an equal opportunity employer. For this position, flexi-time and working from home is possible. We are also open to remote work. Get in touch to ask for more information or to chat about your future with Phorest!
Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalised folks tend to only apply when they check every box. So if you think you have what it takes, but don’t necessarily meet every single point on the job description, please still get in touch. We’d love to have a chat and see if you could be a great fit

• Provide support to sales and onboarding teams to enroll new salon customers to PhorestPay, including drafting sales agreements and ensuring customers are familiar with all aspects of the payments process
• Confirm all new and existing customer payments rates are set up correctly on our systems, investigating and solving any mismatches or errors
• Triage and resolve payment issues in a timely and efficient manner
• Submit chargeback representment documentation from salons within the required timeframe.
• Act as the payments expert for the region, providing expertise and guidance to other teams as needed. This includes staying on top of local payments trends/regulations and capabilities required by our payments offering.
• Tracking and monitoring of all logistics in relation to PhorestPay card terminals, as well as ensuring a consistent experience for all clients
• Develop best-in-class logistical tracking processes, verified and signed off by leadership
• Support the launch of new PhorestPay features and products in the region