Payments Risk and Compliance Issue Management Lead

at  US Bank National Association

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

JOB DESCRIPTION

The Payment Services Issue Management team provides shared services support to several divisions of Payments including RPS, CPTS, Elavon and Fraud. Issues sources include First, Second and Third Lines of Defense.
The Payments Risk and Compliance Issue Management Lead is responsible for facilitating the identification, assessment, control, and monitoring of operational and regulatory risks across all Payments Related Business Lines, through the issue management process. This role will require the ability to balance multiple priorities in a fast-paced environment. A successful candidate will have a background in Project Management, Audit, Compliance, or applicable business line experience.

Provides the governance and oversight to ensure identified issues receive appropriate remediation and corrective action. Specific responsibilities include:

• Coordinate end-to-end Issues Management processes and ensure that the Payments is in compliance with policy/process requirements.
• Effectively lead Issues calls with internal and external stakeholders with a focus on outcomes.
• Collaborate with Business Leaders, Business SME’s, Control, Compliance, Ops Risk, Legal, and other partners to document Self-Identified Issues and the corresponding risk mitigation plans.
• Coordinate and perform Root Cause Analysis, Corrective Action Development and ensure subsequent mitigation of risk and gaps through what is delivered in the Corrective Actions
• Create detailed risk mitigation plans with appropriate milestone timelines to ensure timely issue closure in accordance with Issue Management policy.
• Document progress throughout the Issue Management process including a detailed memo to support issue closure.
• Coordinate and perform Sustainability Testing with the business to ensure Corrective Actions are effective and sustainable over time. Ensure based on the results that Issues are ready to be validated or propose changes to enhance controls prior to validation.
• Provide regular issue updates in eGRC platform as dictated by policy. Create weekly, monthly, and quarterly reporting on issue portfolio. Participate in issue status calls.
• Other duties as assigned.

BASIC QUALIFICATIONS

• Bachelor’s degree, or equivalent work experience
• Five to seven years of applicable experience

PREFERRED SKILLS/EXPERIENCE

• Financial Industry experience including working with Payments, Banking or Fintech
• Understanding of Payment Services’ operations, products/services, systems, and associated risks/controls
• Must possess exceptional critical thinking and decision-making skills with minimal oversight.
• Experience with written communication demonstrating effective business acumen (e.g. – CPMA memos, extensions).
• Thorough knowledge of Risk/Compliance/Audit competencies
• Effective written and verbal communication skills
• Strong analytical, problem-solving and negotiation skills
• Strong presentation, interpersonal, written, and verbal communication skills
• Proficient Microsoft Office (Word, PowerPoint, SharePoint)
• Archer/eGRC experience

THE ROLE OFFERS A HYBRID/FLEXIBLE SCHEDULE, WHICH MEANS THERE’S AN IN-OFFICE EXPECTATION OF 3 OR MORE DAYS PER WEEK AND THE FLEXIBILITY TO WORK OUTSIDE THE OFFICE LOCATION FOR THE OTHER DAYS.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Provides the governance and oversight to ensure identified issues receive appropriate remediation and corrective action. Specific responsibilities include:

• Coordinate end-to-end Issues Management processes and ensure that the Payments is in compliance with policy/process requirements.
• Effectively lead Issues calls with internal and external stakeholders with a focus on outcomes.
• Collaborate with Business Leaders, Business SME’s, Control, Compliance, Ops Risk, Legal, and other partners to document Self-Identified Issues and the corresponding risk mitigation plans.
• Coordinate and perform Root Cause Analysis, Corrective Action Development and ensure subsequent mitigation of risk and gaps through what is delivered in the Corrective Actions
• Create detailed risk mitigation plans with appropriate milestone timelines to ensure timely issue closure in accordance with Issue Management policy.
• Document progress throughout the Issue Management process including a detailed memo to support issue closure.
• Coordinate and perform Sustainability Testing with the business to ensure Corrective Actions are effective and sustainable over time. Ensure based on the results that Issues are ready to be validated or propose changes to enhance controls prior to validation.
• Provide regular issue updates in eGRC platform as dictated by policy. Create weekly, monthly, and quarterly reporting on issue portfolio. Participate in issue status calls.
• Other duties as assigned

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That’s why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by la