Payroll Administrator

at  Zellis

SKILLS & EXPERIENCE

Do you offer:

• At least 2 years’ experience in payroll
• IPASS Qualification
• Great analytical/problem solving skills
• Great attention to detail
• Proven experience of delivering excellent customer service

If so, then we’d love to hear from you.

As a Payroll Administrator, you’ll provide the best possible payroll service to customers with the highest degree of accuracy. In this role you’ll be at the heart of our customers payroll operations, positioned as the go to payroll expert.
You’re the type of person who takes pride in your work and will show initiative by suggesting improvements that will benefit our customers. As a person you naturally have a keen eye for detail, as well as a coaching/mentoring personality. You can organise and prioritise your workload and you regularly take it upon yourself to share best practice with colleagues internally as well as our customers.
This role is vital to the success of our payroll managed services and significantly impacts our ability to build long-lasting relationships with our customers. This role also directly contributes towards our customer feedback score.
This is a hybrid role, with two days per week working from the office and the rest of your time working remotely.

Key responsibilities include:

• Completing and owning payroll processing cycle for allocated customers.
• Ensuring all payroll processes and procedures are accurately documented, updated regularly.
• Maintaining a working knowledge of current statutory and legislative compliance, keeping abreast of all changes through publications, websites and seminars.
• Receiving and recording customer enquiries and providing enhanced information in response to customer requests.
• Handling complex payroll queries escalated from the client.