Payroll Implementation Specialist (Upgrades department)

at  ADP

EDUCATION:

• Post-secondary education or related business experience

KNOWLEDGE, EXPERIENCE, AND SKILLS REQUIRED

• Minimum 3 years’ experience in payroll, HR or implementation
• Strong customer service skills
• Strong excel skills and Microsoft Office.
• General technical knowledge of operating systems and networking infrastructures including general internet concepts.

• Thorough understanding of Upgrade Implementation processes and methodology.
• Managing a portfolio of accounts from project initiation to close.
• Record and manage project deliverables, risks and actions
• Managing project risks and escalations to resolution. Develop, manage and maintain a comprehensive Implementation Project Plan.
• Provide regular Implementation status reports to stakeholders, highlighting critical issues for management and overall status of project.
• Support client through all phases of the Upgrade as required.
• Assists client with training enrollment and follows up on training completion.
• Guides client through planning change management activities and recommends best practices.
• Proficient at providing on-site product overview sessions, if required.
• Provide ongoing payroll consulting support to assigned clients until transition to Client Services.
• Follow through on all aspects of the Upgrade project scope to ensure a clean transition to client services.
• Commitment to a team environment demonstrating a positive approach and co-operation
• Act as a single point of contact for all project related issues and escalations
• Actively manage plans, dependencies, scope, risks, issues and quality, and deliver projects in line with agreed upon overall project commitments
• Managing project scope. Investigating and making recommendations on issues that challenge scope boundaries
• Monitoring and reporting on project traction and progress and, as necessary, coordinating the development, discussion and approval of corrective action and/or contingency plans
• Building and effectively managing multidisciplinary project teams
• Managing stakeholder relations to ensure that project delivery expectations are clearly defined and met. Build and maintain a reference-able customer relationship