Payroll Specialist, Bilingual

at  ADP

ADP IS HIRING A PAYROLL SPECIALIST, BILINGUAL

• Are you looking to grow your career in a stable, dynamic environment with plenty of opportunities to progress?
• Do you want to continuously learn through ongoing training, development, and mentorship opportunities?
• Are you looking to be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights?
  If so, this may be an opportunity for you. Read on and decide for yourself.
  As a Payroll Specialist, Bilingual you’ll help our clients leverage ADP’s exceptional business solutions so they can focus on what matters most to them - growing their business.
  In this role, you will join a high-performing team in ADP’s Human Resources Outsourcing department that provides support and guidance in response to a wide variety of payroll and tax-related questions and issues presented by Client Payroll Administrators. You carry the weight of ADP’s service reputation and client satisfaction in your hands.
  Every day, you will utilize multiple tools and resources to develop accurate, comprehensive, and friendly responses to clients’ inquiries regarding payroll practices and tax considerations. The nature of what you do every day will not change — your #1 goal is to help clients. Still, every day will be different because the questions you receive will vary, as will the solutions you provide each client. There will be no shortage of new questions you’ll receive, which will keep things interesting, and our top-ranked training will help to set you up for success!
  To thrive in this role, you must be comfortable working in a metrics-driven environment. You are eager to learn and adapt well to change. You have a way with clients that builds rapport, establishes trust, and shines with professionalism. Over the phone and in writing, your communication style is clear and easy for our clients to understand and take action on. As a result, your client satisfaction scores make you proud. Pace should not scare you. We also have a healthy dose of fun. Not only can you find a career here, but friendships that last in a company that values inclusion.
  A little about ADP: We are a global leader in human resources technology, offering the latest AI and machine learning-enhanced payroll, tax, human resources, benefits, and much more. We believe our people make all the difference in cultivating an inclusive, down-to-earth culture that welcomes ideas, encourages innovation, and values belonging. We serve over 1 million clients in 140 countries with over 62,000 associates worldwide. Thanks to the talent, commitment, and authenticity of our ADP associates around the world, we’ve earned accolades from some of the industry’s most respected thinkers for being one of the best places to work. To name a few, we have been recognized as a Greater Toronto’s Top Employer 2024 by Mediacorp Canada and a Best Workplace for Innovators by Fast Company. Learn more about diversity, equity, and inclusion at ADP on our YouTube channel: http://adp.careers/DEI_Videos
  Ready to #MakeYourMark? Apply now!
  To learn more about careers in Client Service at ADP, visit:
  https://jobs.adp.com/locations/canada/teams-roles/client-service/

What you’ll do: Responsibilities

• Manage client payroll. You’ll be responsible and fully accountable for the payroll and audit functions of multiple clients. You will also oversee scheduling and running the assigned client payrolls by following standard operating procedures. You’ll balance respective payrolls based on the year-end calendar and remit all Third-Party Remittances by defined due dates, completing all Year End balancing, filing & respective reporting.
• Serve as the Subject Matter Expert. You’ll provide critical and accurate statutory information to clients in the payroll area, such as tax filing. Use the various knowledge bases, resource materials and appropriate websites to locate answers and solutions for issues. You’ll utilize all internal tools & defined processes to ensure optimal productivity and service excellence and make recommendations for best practices to customers.
• Problem-solver. As needed, you’ll work with internal technical support, various production departments and additional ADP Service hubs to identify a resolution. You’ll also provide feedback and suggestions on products, issues, processes and procedures to enhance efficiency and continuous improvement.
• Develop knowledge. You’ll maintain NPI (National Payroll Institute) designation & attend all required departmental training sessions as well as demonstrate proficiency in learning.

TO SUCCEED IN THIS ROLE: Required Qualifications

• Minimum 5 years Canadian payroll processing experience
• Minimum 5 years client service experience
• Advanced internet and MS Office Skills (Word/Excel) required
• Excellent communication and analytical skills with the ability to translate analytical findings into actionable solutions/processes
• Excellent client service skill
• English/French Bilingualism is Mandatory
• Quebec candidates: While French is required for Quebec-based roles, the use of the English language is also required due to the global nature of the business and the need to interact with ADP’s headquarters and international sites.

BONUS POINTS FOR THESE: Preferred Qualifications

• Post-secondary education preferred, or equivalent experience in administration/client service/HR.
• Candidate should be working towards or have National Payroll Institute (NPI) certification (PCP, CPM) – Join our team and leverage our reimbursement programs including tuition reimbursement and annual membership reimbursement.

What you’ll do: Responsibilities

• Manage client payroll. You’ll be responsible and fully accountable for the payroll and audit functions of multiple clients. You will also oversee scheduling and running the assigned client payrolls by following standard operating procedures. You’ll balance respective payrolls based on the year-end calendar and remit all Third-Party Remittances by defined due dates, completing all Year End balancing, filing & respective reporting.
• Serve as the Subject Matter Expert. You’ll provide critical and accurate statutory information to clients in the payroll area, such as tax filing. Use the various knowledge bases, resource materials and appropriate websites to locate answers and solutions for issues. You’ll utilize all internal tools & defined processes to ensure optimal productivity and service excellence and make recommendations for best practices to customers.
• Problem-solver. As needed, you’ll work with internal technical support, various production departments and additional ADP Service hubs to identify a resolution. You’ll also provide feedback and suggestions on products, issues, processes and procedures to enhance efficiency and continuous improvement.
• Develop knowledge. You’ll maintain NPI (National Payroll Institute) designation & attend all required departmental training sessions as well as demonstrate proficiency in learning

TO SUCCEED IN THIS ROLE: Required Qualifications

• Minimum 5 years Canadian payroll processing experience
• Minimum 5 years client service experience
• Advanced internet and MS Office Skills (Word/Excel) required
• Excellent communication and analytical skills with the ability to translate analytical findings into actionable solutions/processes
• Excellent client service skill
• English/French Bilingualism is Mandatory
• Quebec candidates: While French is required for Quebec-based roles, the use of the English language is also required due to the global nature of the business and the need to interact with ADP’s headquarters and international sites