PC-IR Case Manager

at  Catholic Charities Diocese

POSITION TITLE: PC-IR Case Manager
REPORTS TO: Program Manager
FLSA STATUS: Non-exempt
TIME COMMITMENT: Full-time (40 hours/week)
SALARY: $22 - $24 per hour, depending on experience and education
To apply for this position you need to complete this Application
POSITION SUMMARY: The Intake and Referral program focuses on ORR-eligible individuals who were not served by the Reception and Placement program. The Specialist conducts intake assessments to identify primary needs and refers clients to appropriate organizations for further assistance. Specialists create personalized service plans and submit timely reports.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform satisfactorily each essential duty listed below.

EDUCATION, EXPERIENCE:

• Associate degree and/or a minimum of 1-3 years of relevant experience in social services and/or nonprofit work.
• Proficiency in the language and cultural background of one or more of the refugee populations served by the program.
• Knowledge of/familiarity with or ability to learn quickly the resources and providers (governmental, civic, social, educational, economic, faith-based, etc.) that are available within the community/county to help refugees achieve successful initial resettlement.
• Work independently in a safe and appropriate manner. Demonstrate both problem solving and problem prevention skills.
• Recognize time as a valuable resource and respond promptly to the needs of clients and co-workers. Consistently perform work assignments in a time-efficient manner and adhere to deadlines.
• Ability to establish and maintain accurate, complete and confidential case files.
• Ability to conduct oneself in a professional manner.
• Commitment to the mission and values associated with the agency and the program, including compassion, competency, accountability, social justice and respect for others.
• Bilingual in English and other language spoken by Refugees (Russian) preferred.
• Excellent verbal and written communication using proper grammar and vocabulary
• Ability to communicate effectively and tactfully with clients, co-workers, and other individuals in a diverse, multicultural work environment
• Excellent interpersonal skills
• Proficiency with Microsoft Office Suite – including Outlook, Word, Excel, PowerPoint and Access – and other commonly used office software required
• Familiarity with data management software and the use of databases for tracking the delivery of services to clients preferred

• Conduct a thorough assessment with the client to understand their needs.
• Assess the client’s eligibility for services or programs.
• Provide referrals to eligible services including but not limited to the following: health assessment appointments, applications for CalFresh and Medi-CAL benefits, referrals to employment programs, e.g., Wilson-Fish or Match Grant or CalWORKs and Acculturation and ESL classes.
• Provide clear instructions to the client regarding the referral process.
• Submit reports to the USCCB, detailing the services provided, client progress, and any challenges faced.
• Initiate and submit check requests as needed.
• Ensure all check requests for the PC-IR are submitted accurately, on time and in accordance with the Cooperative Agreement.
• Maintain comprehensive, accurate and up to date case files for all assigned cases in accordance with USCCB requirements for case file maintenance and documentation.
• Prepare case files for review and/or monitoring activities in coordination with Program Compliance Monitor.
• Responsible for the timely completion of a PC-IR period report in 90 days.
• Document all services and outcomes in an electronic case file as well as in an actual hard copy file entering case notes and maintaining confidentiality of client information.
• Follow established program protocols
• Adhere to all agency policies and procedures
• Submit program reports and statistics in a timely manner
• Participate in departmental meetings, on-line webinars and other training opportunities
• Attend department, program and 1-on-1 supervision meetings as required.
• Other related duties as assigned