PC Support Technician

at  Carpenter Co

JOB SUMMARY:

The PC Support Technician is responsible for coordinating, planning, and leading IT related activities on site. They help determine the IT needs at the plant and are responsible for implementation of computer systems to fulfill the organization’s information systems requirements.

QUALIFICATIONS:

• 5+ years of work experience supporting computer networks, systems and infrastructure.
• Associate degree in computer science, MIS or related field or equivalent experience.
• In depth knowledge and experience working with current versions of Microsoft desktop operating systems.
• Basic knowledge and experience working with Microsoft Active Directory
• Experience troubleshooting computer hardware problems.
• Experience performing computer minor hardware repairs.
• Experience removing computer viruses and malware.
• Experience in Switching, Routing, Firewalling, Monitoring, TCP/IP, DNS, DHC, VPN and wireless technologies
• Data Center Experience: Basic rack and server management including cabling, monitoring, and physical hardware installation.
• Additional experience supporting the following is a bonus: ITSM, Confluence, ERP, Cisco Networking, M365 services such as Exchange/SharePoint online, Teams etc.
• Excellent communication skills, both oral and written.
• Customer service minded with a “can do” attitude and a sense of urgency.

• Communicate with company management and employees to establish and maintain the Plant and Remote computer and user technical infrastructure.
• Provide technical support to end users to resolve hardware and software issues promptly and effectively.
• Maintain local IT servers, network (L2, L3 and Wireless) and application environment together with the IT HQ and our hard & software-vendors.
• Install, configure, and maintain desktops, laptops, mobile devices, printers, etc.
• Use Microsoft and other third party provided tools to support and maintain Plant desktops, laptops, print devices to ensure optimal software and hardware performance, reliability, troubleshooting, and data security.
• Create and maintain domain users and groups using Active Directory
• Manage user accounts, permissions and access control.
• Administer setup and maintenance of Exchange email users and mailboxes.
• Ensure smooth onboarding for new team members as it relates to IT equipment and systems access.
• Manage purchasing of computer equipment and software as necessary.
• Support onsite implementation of company-wide digital initiatives.
• Ensure compliance with corporate software policies.
• Other duties may be assigned.