PCN Care Coordinator

at  Norfolk Primary Care CIC

Person Specification The below sections detail the attributes we will be looking for candidates to possess, across key areas of the role. Technical and Administrative The following attributes relate specifically to the post: An understanding, acceptance, and adherence to the need for strict confidentiality. A commitment to maintain a high professional standard of care and keep up to date with all aspects of care relevant to the post; and An awareness of own limitations and experience. Communication Utilise and demonstrate sensitive communication styles, to ensure patients are fully informed and consent to treatment.
Communicate effectively with patients and carers, recognising the need for alternative methods of communication to overcome different levels of understanding, cultural background, and preferred ways of communicating. Anticipate barriers to communication and take action to improve communication. Maintain effective communication within the organisational environment and with external stakeholders. Act as an advocate for patients and colleagues; and Ensure awareness of sources of support and guidance (eg PALS) and provide information in an acceptable format to all patients, recognising any difficulties and referring where appropriate.
Delivering a Quality Service Prioritise, organise, and manage own workload in a manner that maintains and promotes quality. Participate in quality assurance and safety processes across the practice and its activities. Participate in shared learning across NPC and the wider organisational environment. Use a structured framework (e.g.
root-cause analysis) to manage, review and identify learning from patient complaints, clinical incidents and near-miss events; Assess the impact of policy implementation on care delivery; and Understand and apply legal issues that support the identification of vulnerable and abused children and adults and be aware of statutory child/vulnerable patients health procedures and local guidance. Leadership Personal and People Development Take responsibility for own learning and performance including participating in coaching/supervision and acting as a positive role model. Support staff development to maximise potential. Actively promote the workplace as a learning environment, encouraging everyone to learn from each other and from external good practice.
Encourage others to make realistic self-assessment of their application of knowledge and skills, challenging any complacency or actions that are not in the interest of the public and/or users of services. Critically evaluate and review innovations and developments that are relevant to the area of work. Enlist support and influence stakeholders and decision-makers to bring about new developments in the provision of services. Contribute to planning and implementing changes within the area of care and responsibility; and Contribute to the development of local guidelines, protocols, and standards.
Team Working Understand own role and scope and identify how this may develop over time. Work as an effective and responsible team member, supporting others and exploring the mechanisms to develop new ways of working. Delegate clearly and appropriately, adopting the principles of safe practice and assessment of competence. Create clear referral mechanisms to meet patient need.
Prioritise own workload and ensure effective time-management strategies are embedded within the culture of the team. Work effectively with others to clearly define values, direction and policies impacting upon care delivery. Discuss, highlight, and work with the team to create opportunities to improve patient care. Manage and lead on the delivery of specifically identified services or projects as agreed with the practice management team; and Agree plans and outcomes by which to measure success.
Management of Risk Manage and assess risk within the areas of responsibility, ensuring adequate measures are in place to protect staff and patients. Monitor work areas and practices to ensure they are safe and free from hazards and conform to health, safety and security legislation, policies, procedures, and guidelines. Ensure appropriate supervision of safe storage, rotation and disposal of vaccines and drugs. Participate in mandatory and statutory training requirements.
Apply infection-control measures within the practice according to local and national guidelines; and Interpret national strategies and policies into local implementation strategies that are aligned to the values and culture of general practice. Managing Information Use technology and appropriate software as an aid to management in planning, implementation and monitoring of care, presenting, and communicating information. Review and process data using accurate Read codes in order to ensure easy and accurate information retrieval for monitoring and audit processes. Manage information searches using the internet and local library databases.
Monitor and confirm that the nursing team are receiving and processing data and information in an agreed format; and Collate, analyse, and present clinical data and information to the team. Learning and Development Undertake mentorship for team members. Disseminate learning and information gained to other team members in order to share good practice and inform others about current and future developments (e.g. courses and conferences); Assess own learning needs and undertake learning as appropriate; and Provide an educational role to patients, carers, families, and colleagues in an environment that facilitates learning.
Equality and Diversity Identify patterns of discrimination and take action to overcome this and promote diversity and equality of opportunity. Enable others to promote equality and diversity in a non-discriminatory culture. Support people who need assistance in exercising their rights. Monitor and evaluate adherence to local chaperoning policies.
Act as a role model in the observance of equality and diversity good practice. Accept the rights of individuals to choose their care providers, participate in care and refuse care; and Assist patients from marginalised groups to access quality care

Please refer the Job description for details