PCN Care Coordinator

at  PRIMARY INTEGRATED COMMUNITY SERVICES

JOB SUMMARY

We have an exciting opportunity for a PCN Care Co-ordinators to join our Primary Care team. Arrow Health Primary Care Network (PCN) are looking for enthusiastic and highly organised individuals to work within the team providing co-ordination, administrative and support to The Ivy Medical Group. The role will be based within the GP Surgery.
This role will help to deliver enhanced care and support to the local population.
Arrow Health PCN (GP Practice Location)

The Ivy Medical Group (2 sites) :

• Apple Tree Medical Practice, 4 Wheatsheaf Court, Burton Joyce, Nottingham, NG14 5EA
• Lambley Lane Surgery, 6 Lambley Lane, Burton Joyce, NG14 5BG

ABOUT US

PICS is the employer for this role. We collaborate with patients and partners to design and deliver clinically robust health and social care solution through Community Services, Out of Hospital Services, GP Practices, and Primary Care Networks. Find out more about us: http://picsnhs.org.uk/.
Benefits of working for PICS

We offer a comprehensive package which includes:

• NHS Pension 2015 Scheme (subject to eligibility)
• Alternative government-based scheme (subject to eligibility)
• Competitive leave entitlement that includes maternity, paternity and adoption leave, study leave allowance, and sickness provisions
• Access to education and training opportunities, depending on your role (CPPE Pharmacy, NHS England Roadmap for First Contact Practitioners, apprenticeship schemes, support professional development)
• Working in a multi-disciplinary team with support from a wide variety of professionals
• A flexible approach to a work-life balance
• Cycle to work scheme (subject to eligibility)
• Access to Blue Light Card scheme
• All staff events and conferences
• Staff engagement (Wellbeing Group, EDI Network, Staff Focus group)
• Free parking across many sites
• Personalised induction into the company and job role

ADMINISTRATION & GENERAL

• As an employee of PICS, it is expected that you will take due diligence and care in regard to any information collected, recorded, processed or handled by you during the course of your work and that such information is collected, recorded, processed and handled in compliance with organisation requirements and instructions.
• To work to the agreed standards, policies and procedures, values and beliefs of the organisation
• The duties of this post are a guide to the range of responsibilities that may be required. These may change from time to time to meet the needs of the service and/or the development needs of the post holder. This job description will be revised regularly to take account of changes within the organisational structure and the organisations business plan.

MAIN DUTIES OF THE JOB

• Making and managing appointments and making sure that patients have understandable written or verbal information to help them make choices about their care which will address any health in equality.
• Run reports from clinical systems such as SystmOne
• Work with teams within the GP practice and those who support GP practices
• Good standard of education GCSE or equivalent in English and Mathematics
• Have ICT skills and knowledge of general software applications relevant to the post, including Word, Excel and management information systems.
• Proven administrative experience in a complex and demanding environment.

JOB RESPONSIBILITIES

Arrow Health PCN is a group of GP practices (5) that are committed to work together to add additional services and roles to support the workload in GP practices. We cover 41,000 patients within our locality. Our network works closely with all practices and other key members of the network including pharmacies, Citizens Advice, Voluntary Sector and local district and borough councils. Our aim is to continually improve services to patients utilising all available resources.
Our PCN work in partnership with PICS to provide a host organisation for employment contracts, HR and corporate support. The day-to-day work is situated in the GP practices and the everyday line management is undertaken by staff within the Primary Care Network.

JOB PURPOSE

• A care coordinator works with GP practices to help run reports, organise patient appointments and visits, deal with tasks and generally help patients to get a better service from doctors, nurses, clinicians and admin teams within the practice and other professionals.
• You will be a liaison source of information for the GPs and Practice Managers of the PCN, ICB, NHS England and Primary Care Networks.

KEY RESPONSIBILITIES

• Run reports from clinical systems such as SystmOne.
• Book patient appointments.
• Code clinician and administration contacts.
• Work with teams within the GP practice and those who support GP practices.
• Generate reports to help analyse data to understand capacity and demand.
• Support patients to book appointments, as part of the various projects, programmes and clinical initiatives
• Help patients manage their needs by answering queries, making and managing appointments, and making sure that patients have understandable written or verbal information to help them make choices about their care.
• Support or manage clinics as required including management and monitoring of services and staff rotas.
• Help patients gain access to self-management education courses and peer support/interventions that support them to take more control of their health and wellbeing.
• Support the coordination and delivery of muti-disciplinary meetings.
• Adhere to organisations policies and procedures, guided by occupational policies and procedures in primary and secondary care.
• Work without supervision, plan own workload and seek guidance as required from line manager and colleagues.
• Administrative support as required.
• Understand what a Primary Care Network is, and how support is provided to patients because of improved collaboration of working between health and social care services.
• Work with key people in the PCN to develop & support collective general practice projects including areas of federated working.
• The post holder should demonstrate good organisation, communication and time management skills.
• Always maintain confidentiality.

SAFEGUARDING RESPONSIBILITIES

• The organisation takes the issues of Safeguarding Children, Adults and addressing domestic violence very seriously. All employees have a responsibility to support the organisation in our duties by
• Attending mandatory training on Safeguarding children and adults.
• Making sure they are familiar with their and the organisations requirements under relevant legislation.
• Adhering to all relevant national and local policies, procedures, practice guidance (e.g. LSCB Child Protection Procedures and Practice Guidance) and professional codes.
• Ensure safeguarding processes are followed and concerns are escalated for vulnerable individuals.
• Adhere to information governance polices and processes.
• Reporting any concerns to the appropriate authority.