Pega Lead Software Engineer, Operations

at  Sun Life

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You’ll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you’ll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

JOB DESCRIPTION:

This role requires Canadian Enhanced Reliability Security clearance [a minimum of 5 years of consecutive residency in Canada].

MAIN ACCOUNTABILITIES:

The successful candidate will provide support to production and non-production environments, deliver new functionality and modifying existing configurations to deliver a best-in-class user experience. They will monitor and communicate performance/system availability to ensure quality of services are delivered.

NOTES/UNIQUE REQUIREMENTS:

• Flexibility with working hours, as required by operation or project demands. Occasional weekend and evening work in support of production implementations.
• Potential occasional travel between SLF offices (Waterloo/Atria/Montreal).

ROLE SUMMARY:

Applications Operations and Services (AOS) Pega Support Team is looking for a seasoned System Administrator to support our Pega Platform. The successful incumbent will have strong technical and problem-solving skills, will be able to work independently, be accountable for results. As a member of the team supporting Pega, responsibilities will include incident response, infrastructure support (cloud and on-prem), stability, and performance management, as well as technical analysis, application development and maintenance.

SOME OF THE SPECIFIC RESPONSIBILITIES ARE:

• Provide ongoing support of Pega applications, including responding to production and non-production incidents, complete service requests, provide problem analysis and resolution, escalation and reporting as necessary.
• Identify opportunities and participate in application stability, upgrade, and business continuity initiatives.
• Mentor and share your experience and expertise with colleagues.
• Assess application performance and along with client feedback, then provide recommendations on configuration and design changes to achieve positive results.
• Apply analysis skills to understand and assess the impact of infrastructure and technical changes within the environment.
• Provide development and infrastructure estimates at various levels of a project to match architectural solution, including assistance in business case creation.