Pensions Client Support

at  Gallagher

Introduction:
Discover a world of endless possibilities at Gallagher Benefit Services, where you’ll have the power to shape the future of workplaces across industries. As a member of our team, you become the driving force behind positive change, helping clients build environments where employees thrive. Embrace the opportunity to impact lives, unlock potential, and create a legacy of remarkable transformation.
We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.

Overview:

• This is a non-regulated, B2B, corporate pension and employee benefits role
• Provide timely and accurate support for Associate Consultants, Consultants and Management in all aspects of their work with corporate clients, which will involve regular client contact and administration team liaison
• Act as primary pensions contact for the Specialist Markets team
• Provide a professional high-quality service to all clients, colleagues and other third parties
• To not only meet but to exceed both internal and external client expectations

How you’ll make an impact:

• Support new pension implementations alongside senior management and client owners.
• Anticipate and respond to client needs, ensuring outstanding service.
• Maintain up-to-date technical pensions knowledge to support clients. Provide proactive support to Consultants and Management.
• Develop effective relationships to deliver efficient service. Assist with client governance meetings and support client inquiries.
• Prepare and finalize client reports and presentations. Support campaign management and meeting preparation.
• Maintain knowledge of pension provider systems and portals.
• Monitor income and financial control over client budgets. Identify and progress new business opportunities.
• Manage diary and workflow efficiently. Ensure all client deadlines and service levels are met.
• Manage action points from meetings. Adhere to internal policies, laws, and regulations, putting clients at the heart of our business. Ensure compliance and take responsibility for remedial actions if needed.

About you:

• Solid technical knowledge of DC Pensions, including products, markets, and regulatory standards, with ongoing training provided.
• Up-to-date industry, sector, and technical knowledge. Developing skills in communication, questioning, listening, report writing, and presenting.
• Proficient in Microsoft Office (Excel, Word, PowerPoint) and relevant internal systems.
• Commitment to treating customers fairly. Strong verbal and written communication skills.
• Excellent organizational skills, with the ability to meet tight deadlines and manage multiple tasks.
• High accuracy and attention to detail, producing high-standard documentation. Client-focused, proactive, and anticipates client needs.

Compensation and benefits:
On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days
• Defined contribution pension scheme, which Gallagher will also contribute to
• Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x
• Income protection, we’ll cover up to 50% of your annual income, with options to top up
• Health cash plan or Private medical insurance

Please refer the Job description for details