People Experience Lead

at  KuehneNagel

Kuehne+Nagel is a leading logistics company dedicated to delivering exceptional supply chain solutions to our clients. Our success is driven by our commitment to excellence and our people-centric approach. The ideal candidate will bring a positive attitude and a strong focus on driving effective HR solutions for the organization. They will ensure the delivery, maintenance, and continuous improvement of HR processes. Key areas of focus include leadership, project management, and a solution-oriented mindset. Flexibility, trustworthiness, and exceptional business judgment are essential, along with a high level of focus and commitment. This role demands a solution-oriented individual who is passionate about sharing their knowledge and skills with others.

YOUR SKILLS AND EXPERIENCES

• Bachelor’s degree in HR, Psychology, Behavioral Science
• Strong functional knowledge of Talent Acquisition & Onboarding operational processes and ability to define process improvements.
• Can communicate effectively
• Strong HR expertise, with experience working with multinational teams
• Exposure to HRIS preferably SuccessFactors
  About Kuehne+Nagel
  With over 80.000 employees at some 1,300 locations in over 100 countries, the Kuehne+Nagel Group is one of the world’s leading logistics companies.
  As an employer, Kuehne+Nagel stands for equal opportunity and we are committed to diversity in our teams. We believe that you can make a valuable contribution to Kuehne+Nagel and look forward to receiving your application.

YOUR ROLE

The purpose of this role is to consolidate all HR administrative tasks into a single, cohesive team, ensuring that all processes are meticulously documented, streamlined, and executed seamlessly to enhance the overall employee experience. The People Experience Lead will supervise and manage a team of HR specialists, overseeing the delivery of transactional and administrative HR services with a focus on quality, timeliness, and excellent customer service. This role requires experience in managing HR service delivery and a keen eye for detail.

YOUR RESPONSIBILITIES

• Manage, coach, and mentor a team of HR specialists to deliver high-quality HR services, ensuring timely processing of requests and resolution of complex issues.
• Monitor team performance, maintain key performance indicators, and manage escalated issues, keeping stakeholders informed.
• Collaborate with HR business partners, Talent Acquisition, Total Rewards, and other teams to maintain quality and implement best practices in KNGS HR.
• Enhance employee experience by improving processes, HR responsiveness, and centralizing HR administrative activities.
• Document all HR processes, build comprehensive process maps, and ensure team members are informed of policy and process changes, new systems and tools, and relevant information.
• Supervise daily team activities, set priorities, and coordinate work with other teams to ensure efficient operations.
• Participate in internal and external projects, establish standards for handling HR transactions, and ensure employee experience is at the center of everything HR does.
• Motivate, develop, recruit, and retain employees, cultivating a culture of impactful teams and managing team performance to achieve target KPI scores.