People Operations Manager

at  Signal AI

We’re on a mission to change the way businesses make decisions with our cutting-edge AI technology. To achieve that, we’re looking for passionate people to join our open and unconventional workplace. Our inclusive environment welcomes skills and experiences from diverse backgrounds, and defines who we are.
Signal AI is a reputation & risk intelligence business transforming the world’s information into actionable insights for better decision-making. Our AI-powered platform combines SaaS capabilities with expert-managed services to help organisations identify, assess, and respond to emerging risks that could impact their business. The business is HQ’d in London, with offices in New York, Lisbon and Hong Kong.
As lead for People Operations, you will manage a small team of People Advisors across different offices to deliver a set of core people services. In partnership with the wider People Team, your role involves driving innovation, enhancing employee experiences, and ensuring our People Operations strategies are forward-thinking and aligned with our business goals.

KEY SKILLS & ATTRIBUTES:

• Operational Excellence: A good balance between leading and executing, with the ability to be hands-on involved in daily People routines. Strong organisational skills and high attention to detail.
• Communication & Interpersonal Skills: Excellent communicator with professional interpersonal skills. Calm and approachable demeanour.
• Problem solving & Analytical Skills: Strong analytical and problem-solving skills. Ability to identify issues, analyse data, and implement effective solutions.
• Adaptability & Resilience: Ability to thrive in a dynamic scale-up environment. Ability to manage multiple priorities and work under pressure in a fast-paced environment.
• Personal Attributes: Self-motivated, organised, accurate, confident, authentic, results-oriented, open-minded, enthusiastic, and energetic. Desire to learn, grow and develop. Proven leadership ability.

• Accountable for all People Ops products including Onboarding, Benefits, HRIS, Payrolls, HR Tech stack, Engagement Survey, Performance Review, Mobility, Offboarding
• Key point of escalation, collaborating with People Partners, Talent Team, and other departments to ensure smooth People operations.
• Provide operational support to managers and employees on People-related enquiries, guidelines and processes.
• Lead efforts to enhance the People service delivery model, utilising technology and process improvement strategies.
• Bring attention to relevant legal and compliance matters, monitoring employment law and regulation changes in the markets we operate that may impact People operations, implementing necessary adjustments to processes and guidelines.
• Work with external suppliers to manage global benefits programs and monitor supplier performance.
• Support the global People team in defining market-relevant total rewards programs and the tools used to administer those programs
• Provide operational support for People processes such as talent development, succession planning, performance assessments, onboarding, offboarding culture and engagement initiatives that drive high performing teams
• Coach and advise people managers on the full spectrum of employee initiatives across the whole employee lifecycle
• Partner with People Partners to support the delivery of appropriate training and development programs