People Operations Specialist

at  LearnUpon

At LearnUpon, we’re seeking a People Operations Specialist to join our team in Dublin on a full-time, permanent basis.

WHO WE ARE

LearnUpon LMS helps organizations train their employees, partners, and customers. Businesses can manage, track, and achieve their unique learning goals — all through a single, powerful solution.
With offices in Dublin (our HQ), Belgrade, Philadelphia, Salt Lake City and Sydney, we are a global team with lots of diverse cultures, backgrounds, and experiences that puts our customers’ experience at the heart of everything we do.
Our culture fosters an open, collaborative and supportive environment where our accomplishments are celebrated and encouraged. We strive to live by our values, act like owners, lead with curiosity and deliver quality for our customers. We’re proud of our success and we’re humble and hungry to achieve more.
Our People team, made up of Talent Acquisition, People Operations, People Partners, and Learning & Development,is vital to our Company’s success. We are involved in every step of the employee life cycle - from recruiting and onboarding, to developing and retaining the amazing talent we have in LearnUpon- all the while ensuring our employees (Luppers) are fully supported in their roles and recognised for their contributions. As well as all that, the People team grows and strengthens the great company culture that we have in LearnUpon.

WHAT SKILLS DO I NEED?

If you feel energised by helping others, are always thinking about how to make things better, and you strive to exceed internal customer expectations, this could be the perfect role for you!

In addition to the above, we’re looking for someone who has:

• 2+ years strong People Operations experience in a fast moving and high growth environment, ideally in the technical / software industry
• A HR qualification (CIPD Accredited is a plus)
• A “people first” mentality and a positive attitude
• A proven track record successfully navigating complex and sensitive employee matters
• Excellent project management skills and a highly collaborative nature
• Working knowledge of Irish employment laws and best practices (if you have this experience for other LearnUpon locations, that’s a definite plus!)
• Excellent written and verbal communication skills, with a high attention to detail
• Tech savvy, with experience using GSuite and HR/Cloud tools (BambooHR, Greenhouse, Lattice & Confluence)

As our People Operations Specialist reporting to the Head of People, you’ll be LearnUpon’s People Ops guru. You’ll be the main point of contact for all employee queries and be an advocate and resource for all Luppers. You’ll support remote teams, work across multiple time zones and manage competing priorities while maintaining discretion, confidentiality, and good judgement at all times. In addition, you’ll be responsible for:

• Implementing and managing a People Ops Ticketing Inbox for employee queries e.g. leave of absence, benefits, salary certificates, employment verifications, visa administration - all things admin!
• Maintaining our HRIS for all locations, ensuring all information is accurate and up to date
• Cultivating our internal People Ops knowledge hub and training resources, ensuring all information is relevant and up to date
• Leading and running our employee orientation programme, Lupper Life
• Collaborating with our People Programs team to support active programs and projects
• Acting as the main point of contact for our Security Team to support audits
• Supporting logistics around all stages of the employee lifecycle from onboarding to offboarding
• Managing the development, maintenance and enhancing of HR policies and processes, ensuring communication and compliance with relevant legislation and best practice
• Maintaining a thorough knowledge of legal requirements, reducing legal risks and ensuring regulatory compliance across all our locations
• Overseeing benefit administration such as enrolment, renewals and queries
• Partnering with the Finance team on monthly payroll processing
• Analysing data and providing recommendations to improve processes and policy alignment across the busines