People Operations - Team Lead Role

at  CBRE

JOB SUMMARY

The ideal candidate has excellent problem-solving and analytical capabilities and enjoys managing multiple projects and collaborating with multiple stakeholders. They can work well under pressure, act with urgency, and quickly adjust to changing priorities and time constraints. This role will be a central resource for the account team and will be depended upon to demonstrate ownership, good judgment, and follow through.

QUALIFICATIONS:

• Bachelor’s Degree preferred with 3-5 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered.
• Minimum of 3 years’ experience managing a team of at least 5 people.
• Experience in the areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention preferred.
• Ability to guide the exchange of sensitive, complicated, and difficult information, convey performance expectations and handle problems.
• Leadership skills to motivate team impact on quality, efficiency, and effectiveness of the job
• discipline and department.
• In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Extensive organizational skills with a strong inquisitive mindset.
• Advanced math skills. Ability to calculate difficult figures such as percentages, fractions, and other financial-related calculations.
• HR certification (PHR, SHRM) preferred.

ESSENTIAL DUTIES

• Responsible for strategic management of people operations team and resources. Streamline, develop, and find efficiencies, particularly in the repetitive administrative processes handled by this team, with the goal of optimizing operations.
• Provide formal supervision to employees. Monitor the training and development of staff. Conduct performance evaluations and coaching. Oversee the recruiting and hiring of new employees.
• Responsible for enhancing and developing ways to measure team success and effectiveness through data and key performance indicators (KPIs).
• Coordinate and manage the team’s daily activities. Establish work schedules, assign tasks, and cross-train staff. Set and track staff and department deadlines. Mentor and coach as needed.
• Responsible for troubleshooting and resolving complex inquiries and requests from internal partners, and will develop project plans to achieve defined objectives. Provide regular updates relative to project resources and milestones.
• Partners with communications team to facilitate communication of People Operations best practices, policies, procedures, and initiatives. Ensure knowledge is shared effectively to implement process improvements. Facilitates process improvements by engaging appropriate resources in issue identification and resolution.
• May act as system administrator for specialized software utilized by the business group to support its operations. May maintain systems by researching and resolving problems, maintaining system integrity and security. May coordinate software/release upgrades with IT. Prepares and provides training and reference material to assist users.
• Lead by example and model behaviors that are consistent with CBRE RISE values. Influence parties of shared interests to reach an agreement.
• Apply knowledge of own discipline and how own discipline integrates with others to achieve team and departmental objectives.
• Identify, troubleshoot, and resolve day-to-day and moderately complex issues which may or may not be evident in existing systems and processes.