People Services Manager Central & South Europe Manager (Fixed-term)

at  Sanofi US

EXPERIENCE

• Sound proven hands-on experience in HR functions preferably in an international multicultural environment
• Team supervision in a Business Services environment
• Strong understanding of the end-to-end HR process and activities
• Call Center/Query Handling Operations experience
• Knowledge Management experience with portal open for all employees and controlling the quality of delivered articles
• Experience in running HR services team within a Business Services organization

SOFT AND TECHNICAL SKILLS

• Good understanding of and hands-on experience with HR / Human Capital Management related tools & systems as e.g. Workday
• Awareness of data privacy rules (GDPR)
• Experience with ServiceNow or other case management tool
• Knowledge of Microsoft Office with advance level proficiency in Excel
• Experience with call center solutions and telephony, knowledge portal
• User level of Microsoft Office Suit (Excel, Word etc.)
• Good communication skills, attentive to customer needs & feedbacks
• Organized and structured to execute tasks according to deadlines, attention to details is crucial

EDUCATION

• Graduate or Master’s degree with HR or business administration

THE GEOGRAPHICAL SCOPE OF THIS SPECIFIC ROLE IS

• Hungary
• Poland
• Czechia
• Romania
• Greece
• Israel
• Ukraine

MAIN RESPONSIBILITIES

• Coordinate and manage employee life cycle activities with the various stakeholders relating to Sanofi entities within the perimeter and deliver the services as per their respective Service Level Agreements
• Create employee contracts, complete all required steps, coordinate with the various stakeholders to make an efficient and seamless on-boarding experience
• Manage the employee job change process in Workday and related systems
• Administer termination activities, coordinate collection of assets, offboarding activities
• Monitor data quality and identify potential issues and take pro-active measures
• Prepare periodic reporting and ad-hoc reports
• Managing query handling activities - support and service requests - according to agreed service levels
• Follow-up the resolution of queries in his/her perimeter, remind resolution teams as of L1 responsibility guidelines
• Contribute to Regional level performance reviews
• Ensure compliance of processes, transactions and reports with Sanofi policies and guidelines
• Monitor operational KPIs to pro-actively manage execution issues
• Build, document and transfer EE Core Model process knowledge (Level 6/7) relating to employee life cycle management
• Build and maintain Country Manual for L1 activities
• Provide Level 2 support for this sub-process as per the Customer Service process in Service Now and contribute to the Knowledge Database
• Supervise and coach team of ~10 team members
• Provide expertise and coaching
• Anticipate workload and allocate resources for effective and efficient delivery
• Active participation in the selection of new employees
• Evaluate employee performance, determine training needs, develop talent
• Address performance issues and make recommendations for personnel actions
• Shape and promote a culture of collaboration, trust, and teamwork, throughout the team through leadership and effective communication
• Focusing on employee retention and engagement, advises actions to management in this relation
• Motivate and reward employees by recommending salary increases, bonuses and promotions
• Makes, updates the job description of direct subordinates