People Services Manager

at  Tennis Australia

• Join our People team in a new role to continue to improve our service offering
• Flexible work practices with at least two days from home
• Great perks including event tickets, onsite car parking and gym!
  Tennis Australia (TA) is one of the largest rights-holder, sport’s governing body and media production houses in Asia-Pacific and each year we deliver Australia’s premier sports and entertainment event, the Australian Open (AO). Employing passionate innovators from around the world and with the value of imagination underpinning everything we do, we strive to create world-leading, iconic experiences for our fans, patrons, and players.
  We are now looking for a People Services Manager to join our team on a full-time, permanent basis.
  We believe tennis is a sport that is open for all, and we want our team to reflect the communities we work and play in. We take great pride in providing a working environment that allows people to be their authentic self and offers the flexibility that our people need to thrive both at work and at home. We strongly encourage women, Aboriginal and Torres Strait Islander people, people who identify as LGBTQI, people with a disability and people from culturally diverse backgrounds to apply.
  About the role
  The People Services Manager will lead the delivery of quality services to business leaders, managers and employees, as well as driving an agenda of continuous improvement. This role requires strong leadership and the ability to drive consistency in processes, advice and services.

In this role you will:

• Lead the delivery of high-quality advice, support and administrative services that support Tennis Australia and the Member Associations to deliver on the promise of their employment value proposition(s) and to create a positive employee experience.
• Coach the People Services team to provide guidance to employees and leaders on People policies and processes and work collaboratively with People Business Partners on escalated queries.
• Continue development and design of processes to ensure they are fully compliant, reflect contemporary employment practice and adhere to guidelines, programs, and policies.
• Ensure accurate and efficient delivery of shared service operations including playing a key role in enabling the smooth execution of payroll and benefits administration.
• Work collaboratively across the People team to effectively deliver activities in line with Service Level Agreements.
• Participate in and lead project initiatives to improve and implement HR processes, practices and procedures.

About you

What you’ll bring to the role:

• Proven experience advising employees at all levels on a wide range of HR matters such as contract and policy interpretation, employment legislation, modern award, employee complaints/grievances, and team effectiveness and performance.
• Tertiary qualifications in HR, Employee Relations or related business discipline is preferable.
• Exceptional technical knowledge and understanding of HR and employment relations processes.
• Excellent communication skills both written and verbal, with demonstrated experience in tailoring these to suit a range of audiences.
• Ability to plan and prioritise effectively, organise tasks and manage competing resources and demands.
• Strong problem-solving capability with a focus on continuous improvement.
• You must hold (or be willing to obtain) a current Police Check and Working with Children Check

What’s to love?

• Career development with a range of formal education and on the job training opportunities
• Tickets to the Australian Open
• Health & wellbeing activities through our Thrive program
• Onsite gym & tennis facilities
• Flexible working practices
• Free car parking
• A range of discounts from our sponsorship partners

To Apply
If you think you’re up to the challenge, we’d love to hear from you! A copy of the position description can be found
here
. Please submit your resume and cover letter via our online application system.
If you need assistance or adjustments to fully participate in the application process, please contact recruit@tennis.com.au.
Tennis Australia is committed to providing a safe environment for all tennis participants, including children and young people. It is essential everyone involved with delivering tennis in Australia understands their responsibility in relation to child-safety.
We believe playing makes life better and we are always on the lookout to talented people to join our team and help us create a playful world through tennis.
Even if we are not currently advertising the position that you are looking for today, we may be tomorrow. There are a number of ways that you can keep up-to-date with new opportunities as they happen.
We encourage you to create a profile and register for our job alerts, as well as follow Tennis Australia on
LinkedIn
to stay up to date on the latest news and opportunities

In this role you will:

• Lead the delivery of high-quality advice, support and administrative services that support Tennis Australia and the Member Associations to deliver on the promise of their employment value proposition(s) and to create a positive employee experience.
• Coach the People Services team to provide guidance to employees and leaders on People policies and processes and work collaboratively with People Business Partners on escalated queries.
• Continue development and design of processes to ensure they are fully compliant, reflect contemporary employment practice and adhere to guidelines, programs, and policies.
• Ensure accurate and efficient delivery of shared service operations including playing a key role in enabling the smooth execution of payroll and benefits administration.
• Work collaboratively across the People team to effectively deliver activities in line with Service Level Agreements.
• Participate in and lead project initiatives to improve and implement HR processes, practices and procedures

What you’ll bring to the role:

• Proven experience advising employees at all levels on a wide range of HR matters such as contract and policy interpretation, employment legislation, modern award, employee complaints/grievances, and team effectiveness and performance.
• Tertiary qualifications in HR, Employee Relations or related business discipline is preferable.
• Exceptional technical knowledge and understanding of HR and employment relations processes.
• Excellent communication skills both written and verbal, with demonstrated experience in tailoring these to suit a range of audiences.
• Ability to plan and prioritise effectively, organise tasks and manage competing resources and demands.
• Strong problem-solving capability with a focus on continuous improvement.
• You must hold (or be willing to obtain) a current Police Check and Working with Children Chec