People Services Officer Tier 1

at  FrieslandCampina

What makes us unique is that our suppliers, the farmers are also our owners. Our ownership of the entire supply chain, from grass to glass means we can guarantee high quality for all our products that are nourishing by nature. No wonder we got the Royal stamp and retain it ever since.
Join us on the next exciting step of our journey: building up People Services & Solutions as a brand new global department within FrieslandCampina in Budapest. Are you eager to provide best-in-class support to our employees? Are you passionate about dealing with people, but at the same time being analytical with an attention to details? We are looking for You to join the new team!
Jelentkezzen most

Elvárásaink

• Degree in HR, Communications, or a related field or equivalent by experience
• Minimum 1-2 years of demonstrable experience in 1st line customer service management (preferably in HR)
• Experience in administration with good analytical skills
• Ability to work with data and manage multiple priorities
• Work well in a fast-paced complex environment
• Excellent communication skills (spoken and written) in English
• Problem-solving and prioritization skills, a real can do attitude
• Customer focus mindset
• Great attention to details, the ability to work precisely and independently
• Strong knowledge of Excel and other MS Office tools
• Knowledge on administrative HR Processes
• Digital Savvy - experience with systems like SuccessFactors and ServiceNow are a plus

Amit kínálunk

• A wide range of benefits (cafeteria, home office and sustainable travel allowance, MetLife life- and accident insurance, Medicover package, All You Can Move sport pass, yearly bonus)
• Home office opportunity (3-4 days/week)
• Challenging tasks with real added value
• Career development opportunities
• Cheerful environment with colleagues from different cultures

Pozíció bemutatás
In this role, you have knowledge of the collective labor agreement, manuals, systems and processes and can make connections and analyze them.
You will be responsible for first line requests in Tier 1 and providing solutions to employees for these requests. You will work closely with team leaders, Tier 2, and HR stakeholders to develop and implement operational strategies that align with the organisation’s values, culture, and objectives.

1. Incoming Requests

• Processing service requests on for example, hours and declarations, workforce administration, contracting, onboarding, learning administration, total rewards.
• Keeping knowledge in our HR tools up to date
• Connecting data from various HR systems
• Motivate your teammates and ensure team spirit

1. Changes and Registration

• Handling complex changes with standard deviations, processing them in the HR and time registration systems
• Informing the employee regarding the question asked
• Processing changes and corrections retroactively
• Coordinate annual plans with locations (such as scheduling matters and training plans)
• Handling shared invoicing regarding HR interventions

1. Reporting and Controls

• Generating overviews to perform additional checks and analyzes on processed changes/data, acting proactively on this
• Checking for consistency between the different HR systems
• Responsible for reports and controls in line with ICF framework

1. Projects

• Carrying out temporary activities regarding HR projects within HR Services
• Helps in operational execution of projects

1. Continuous Improvement

• Keeping processes and work instructions up to date within the areas of responsibility
• Continuously standardize processes in order to transfer them from Tier 1 to Tier 0
• Is willing to change and able to anchor improvement proposals to optimize and/or automate end-toend HR processes
• Maintaining data for KPIs

1. Digital Employee Interactions

• Handles abnormal calls that are transferred from Tier 0
• Responsible for clarifying the customer’s needs and context (understanding the question behind the question), for both national and international colleagues
• Know where the knowledge can be found within the knowledge management systems, or know in which department the question can be answered correctly
• Asks questions and takes a customer-friendly approach (respectful, polite, communicative)

A FrieslandCampina-nál egy olyan munkakörnyezetben hiszünk, ahol munkavállalóink önmagát adhatják és úgy érzik minden adott hozzá, hogy kiteljesedhessenek. Tiszteljük és vállaljuk a különbségeket, így nemi, nemzetiségbeli, faji, szexuális beállítottságbeli, korbeli hovatartozástól, hátrányos helyzettől függetlenül várjuk jelentkezőinket. Ha az, amit képviselünk megragadta érdeklődésed, bátorítunk, hogy jelentkezz pozícióinkra.
A csapat
Ismerje meg Kollégáinkat a Linkedin-en
“The right profile to work for our Shared Service Centre EMEA in Hungary? There’s no golden rule on that. We’re always looking for a good combination of everything – a perfect mix of different characters. The strength of the team is each individual member. The strength of each member is the team.”
Jelentkezzen mos

Please refer the Job description for details