People Services Team Leader

at  Dentsu

The purpose of this role is to lead a team of advisors/administrators to deliver transactional and specialist HR services to one or more markets across the Network. The Team Leader will have a strong understanding of service delivery and day to day team coordination and will share insights and learnings to ensure the team has full visibility of how the People Services team delivers against business requirements.
Job Title:
People Services Team Leader
Job Description:
Key responsibilities:Leads a team of administrators to deliver transactional and specialist HR services to markets across our business, delivering a future-proofed People Services function; facilitates a culture that recognises and maximises the value and contribution of its peopleEnsures standardised HR processes are effectively implemented and services are delivered in a consistent and common way across different markets, monitoring escalations and identifying and implementing opportunities for improvementsDelivers integrated, high-quality and responsive people process improvements, aligned to our people and business priorities with an agreed process-related methodologyPromotes clear documentation of HR processes, business rules, metrics and standard operating procedures with your team and wider HR; ensures processes are reviewed and aligned on a regular basisMonitors the completion of queries from local markets and seek feedback to continually identify opportunities to improve processes and service that support business requirementsMonitors team and service progress against Service Level Agreements and deliver against agreed scope, performance and timelines; manages workflows and consistently achieve agreed KPIs and metricsChampions innovative ways you and your team might improve processes, promoting the use of automation and other digital methodsBuilds knowledge of local customs and employment laws, appying this to improve delivery of services and ensures processes remain compliant with local regulatory/statutory requirements
Location:
Buenos Aires
Brand:
Dentsu
Time Type:
Full time
Contract Type:
Permanen

Please refer the Job description for details