People Services Team Leader

at  Great Western Railway

WHO ARE WE?

GWR is the proud custodian of Brunel’s railway - one of the most prestigious networks in the world. We have some of the newest trains in the country and exciting plans to extend our services. With more than one hundred million passenger journeys each year, we carry people to over 275 stations in the South West, from Cornwall and South Wales to London, passing through beautiful country and some of the UK’s top tourist destinations.
We are transforming the way people think about train travel, empowering our team of over 6,000 people from all different backgrounds to make it a great experience for our customers. Together, we will revalue rail as a very special way to travel – relaxing, fast, efficient, friendly and fun.

THE REWARD:

As well as a great team environment and comprehensive training, all GWR colleagues enjoy a range of benefits including on-going development, defined benefit pension scheme, free rail travel across the GWR network for you and your family, company-sponsored health care plan, discounted shopping and gym membership and an employee assistance programme.
We all belong at GWR. This is our vision for providing an inclusive environment for all our colleagues, ensuring all candidates have an equal opportunity to access meaningful employment.
We value our differences such as age, gender, LGBTQIA, ethnicity, religion and disability. We maintain zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent.
We celebrate and encourage diversity of thought, progressive ways of working and seeing all our colleagues grow and thrive.
We review all roles and job descriptions to ensure they are accessible and, where possible, we support and provide flexible working options; we recommend that you refer to each vacancy description for further details.
If you require additional support to complete your application due to a disability or neurodivergent condition such as dyslexia, dyspraxia, or autism, please follow the links below. We encourage you to share any additional needs you may require so we can provide a fair and equal process for all who apply.

Some of the areas you’ll be involved in are:

• Assessing daily workload with the team and resourcing appropriately, ensuring delivery of work to agreed plans and to timescales.
• Overseeing the main HR inbox to ensure SLA’s are met and urgent queries are prioritised
• Providing cover across all administrative activities within the team in times of annual leave and increase workload.
• Working with the HR Operations Manager to implement and resource HR initiatives to support the wider business.
• Provide HR Operations Manager insight into any trends and common queries received into the team.
• Motivation, development, and management of the team on a day-to-day basis, conducting monthly 1-2-1’s and providing coaching and support when required.

• Providing the team with support on a wide range of administrative duties across Onboarding and HR Operations acting as point of escalation for any queries

  You’ll need to be:

• An experienced supervisor who enjoys leading and supporting others.

• Adept at managing and prioritising workloads effectively.
• Embrace a positive, collaborative management style, promoting teamwork to achieve shared goals.
• Driven to provide excellence customer service.