Performance Analyst
at North Yorkshire Police
York, England, United Kingdom -
Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
---|---|---|---|---|---|---|---|
Immediate | 24 Dec, 2024 | GBP 43098 Annual | 26 Sep, 2024 | N/A | Good communication skills | No | No |
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Description:
CUSTOMER CONTACT PERFORMANCE ANALYST
Location: York, Fulford Road Police Station
Working Hours: Mon-Fri, 8:00 AM - 4:00 PM
Grade: PO1-6
Salary: £38,007 - £43,098
Contract: Permanent
Department: Customer Contact Support Team
Are you passionate about turning data into actionable insights? Do you have a talent for predictive analytics and improving performance? North Yorkshire Police is looking for a Customer Contact Performance Analyst to help us measure and enhance our customer contact operations, ensuring we meet national standards and deliver the best service to the public.
Responsibilities:
- Develop and design interactive reports, dashboards, and data products to deliver key management information.
- Use advanced data analysis to support business needs and provide predictive insights that improve customer contact performance.
- Lead audits, research, and analysis of data related to Airwave, Contact Handling, and Incident Logs.
- Innovate and improve our analytics capabilities, seeking opportunities to enhance data-driven decisions.
- Present complex data in simple, actionable insights at organisational performance meetings.
- Act as a subject matter expert on Customer Contact data, including data used in legal proceedings.
- Collaborate with ICT services and external organisations to maintain up-to-date best practices and data technologies.
REQUIREMENT SUMMARY
Min:N/AMax:5.0 year(s)
Information Technology/IT
Analytics & Business Intelligence
Other
Graduate
Proficient
1
York, United Kingdom