Performance and Planning and Insights Lead (Infected Blood Compensation Aut

at  Cabinet Office

JOB SUMMARY

In recognition of the hurt caused by the infected blood scandal and highlighted by the Infected Blood Inquiry (IBI), the government has accepted the moral case for a compensation scheme to pay compensation to those infected and affected. This is a unique opportunity to shape, design and implement the organisation for a new Arm’s Length Body (ALB) – the Infected Blood Compensation Authority and build high performing teams.
Are you driven and ready for a short-term opportunity to make a real impact? This is a challenging and fulfilling role that requires pace, impact, sensitivity, and compassion.
Opportunities to move to the new Infected Blood Compensation Authority (IBCA). At the moment all IBCA roles are hosted by Cabinet Office within the Civil Service. However, once IBCA becomes operational, it is anticipated that most of these roles will transfer to IBCA, which is a new Arms Length Body (ALB) separate from the Cabinet Office. Roles that transfer to IBCA from Cabinet Office will maintain the same or substantially the same terms and conditions of employment that are overall no less favourable. It is anticipated that employees who move from Cabinet Office to IBCA will be able to continue to participate in the Civil Service Pension arrangements with no break in their pensionable service. Roles commencing after IBCA has become operational will be with IBCA itself on similar terms and conditions. All successful candidates will receive full details of the terms and conditions of employment for their role with their formal job offer.
Please note that the mission of IBCA means that it is likely to be operational for a period of approximately 5 to 7 years. When IBCA’s work begins to wind down, IBCA employees will receive support and practical guidance to find a new role, whether in the Civil Service, another Arms Length Body (ALB), or an external employer.

JOB DESCRIPTION

This Planning & Performance role is a demanding but incredibly rewarding role which carries a high level of responsibility but also brings with it great variety and the opportunity to make a difference to the service we provide to people whose lives have been impacted by infected blood across the UK.
The IBCA’s primary objective is to pay and support people who are eligible for compensation accurately, accessibly, securely, and speedily and you will be responsible for supporting and tracking key performance which both measure and report against these elements.
You will work directly to the Head of Service Excellence supporting the set direction and delivery and act as delegate for the Head of Service Excellence, and be an influential leader in IBCA, expected to grow and maintain a high leadership profile, inspiring your team and colleagues to keep them motivated and engaged to deliver the best possible customer service in a challenging environment.
You will lead a small, discrete team to provide operations centric counsel to the business, informed by data-led intelligence to help better understand current and future risks to service, inform effective decisions, enable effective forecasting and resource planning and identify high value continuous improvement opportunities, in addition to providing high quality evidence-based performance insight.
Strong people leadership skills and operational delivery background are key to the role, as are the ability to lead and embed cultural change and build strong stakeholder working relationships.
You will be required to support Head of Service Excellence with the detailed design and delivery of the roles and functions required to support operational delivery.
To support the Head of Service Excellence requirement to rapidly establish the operational function, this role will be expected to operate flexibly to assist with the readiness activities required to set-up the operational delivery function alongside its day-to-day operational leadership once it is established.

NATIONALITY REQUIREMENTS

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

RESPONSIBILITIES

• You will operate with speed and agility to mine granular business intelligence in real-time, supporting Senior Leaders to make better informed decisions about live service issues and also inform future planning;
• Work at pace to support establishing new operational functions;
• Support, develop and implement systems and processes to enable accurate forecasting of demand and compile deployment plans which ensures our resources match demand;
• Proactive and inquisitive, you will draw on a wide range of intelligence to identify opportunities for improvement within the customer journey;
• Using well developed analytical skills, you will make use of best available quantitative and qualitative data to test hypotheses and derive credible insights;
• A confident and effective communicator, you will present findings and recommendations. You will create effective charts, graphs, and visuals;
• Develop key relationships;
• Be confident in challenging and developing innovative and new ways;
• Develop the capabilities across the Planning, Performance and Assurance team, and effectively support them during periods of uncertainty, heightened pressure, and scrutiny;
• Create an operational excellence environment to emphasise continuous improvement and optimisation to deliver value to our customers;
• Analyse customer insights to enhance products and services to meet customer needs;
• Effectively support supply to demand and deploy resources optimally to ensure efficient operations management.

YOUR CV WILL BE USED FOR INFORMATION PURPOSES ONLY AND WILL NOT BE SCORED.

You will also be required to provide a Statement of Suitability (1000 words max.)
Please use your statement of suitability to explain how you consider your personal skills, qualities and experience provide evidence of your suitability for the role, with reference to the essential criteria in the person specification section of the job advert.
Your Statement of Suitability will be assessed against the essential criteria listed in the ‘Person Specification’ section of the job advert.
Should you be successful at sift, you will be invited to attend an interview where you will be assessed on experience and strengths.