Performance and Systems Improvement Analyst

at  Country Fire Authority

JOB DESCRIPTION

Location: Melbourne | Eastern Metropolitan
Job type: Full time / 21/04/2026
Organisation: Country Fire Authority
Salary: Salary not specified
Occupation: Transport/Logistics

Reference: VG/1840582

• Location | Burwood East HQ
• Full Time | Fixed Term to 21.04.2026
• PTA 4| $89,586 pa (plus 11.5% superannuation)Do you want to work for a values-based, emergency service organisation that puts the community at the centre of everything we do?We are proud of the work we do in protecting lives and property, 24 hours a day, 7 days a week.With over 51,000 volunteers CFA strives to be an organisation of choice for volunteers and employees. We, embrace individuals with diverse skills, experiences, and backgrounds, recognising the unique value they bring to CFA.To learn more about the Country Fire Authority (CFA), we invite you to visit our About Us page.ABOUT THE ROLEThe Service Delivery and Reporting team plays a crucial role in the organisation by spearheading the development and implementation of key initiatives to support both operational and non-operational brigade response and performance improvement across the state. They achieve this by gathering essential evidence that informs the current and future capabilities of CFA. By utilising performance and continuous improvement strategies, the team ensures that the organisation remains well-equipped to support the communities it serves.As the Performance & Systems Improvement Analyst, your role is pivotal in identifying and troubleshooting any system-related issues managed by the Service Delivery and Reporting team. You will serve as the subject matter expert on existing applications developed by the team and provide guidance and oversight to the Performance & Systems Improvement Coordinators. Your expertise will be instrumental in driving improvements and ensuring the smooth functioning of CFA’s systems and processes.Key responsibilities:
• Coordinate and provide guidance on data entry of incident reporting, data requests, FOI requests and the performance of routine data maintenance.
• Coordinate program activity to ensure compliance to project guidelines and monitor and provide regular reports on project progress. Utilising appropriate project management control tools and mechanisms to ensure outcomes are achieved.
• Provide authoritative advice, problem-solve, troubleshoot, and coordinate improvements for any system-related issues on applications managed by the team.
• Provide support and guidance to the Performance and Systems Improvement Coordinators as required.
• Actively identify emerging pressures and possible issues and identify continuous improvement solutions.
• Develop and maintain document control and reporting procedures including providing guidance on reporting information to all users.
• Liaise with senior management and other key stakeholders as appropriate (both internal and external) on policy and program development and implementation issues associated with Performance Improvement programs and initiatives.ABOUT YOUOur ideal candidate will be able to demonstrate the following:
• Tertiary qualifications in data analytics, business and/or equivalent experience in data analytics or project management in a complex environment.
• Demonstrated experience in, coordinating and delivering innovative projects and initiatives
• Strong written and verbal communication skills, with the ability to work both autonomously and in a team environment.
• Well-developed organisational skills, and demonstrated ability to set priorities, meet tight work demands and manage competing priorities
• Strong interpersonal skills with demonstrated ability to influence, negotiate and engage with internal and external stakeholdersWHY CHOOSE CFA
• Meaningful Purpose: Your contribution truly makes a difference
• Work-Life Balance: Paid parental leave, generous leave provisions
• Growth Opportunities: Learning and development
• Flexibility: Hybrid work options with flexible work arrangements
• Discounts: Emergency Memberlink discounts on various services
• Wellbeing Focus: Healthy for Life programs, flu vaccinations
• Member Assistance Program: Access support across 8 service pathwaysYOUR APPLICATIONClick the ‘apply’ button to access our online application form. Here you will be asked to provide personal and contact details and respond to employment-related questions.When applying for a position with CFA, please submit a cover letter and resume that demonstrates your qualifications, experience, key attributes and skills required for the position.PRE-EMPLOYMENT CHECKSOffers of employment will only be made to candidates who:
• Successfully complete Reference Checks, a National Police History Check, Working Rights Check and hold a valid Working with Children Check.CFA IS COMMITTED TO CREATING AND MAINTAINING A DIVERSE, INCLUSIVE, AND SAFE VOLUNTEER AND WORK ENVIRONMENT. OUR AIM IS TO HAVE A VOLUNTEER AND PAID WORKFORCE THAT REFLECTS THE COMMUNITY IT SERVES. FIRST NATIONS PEOPLE, WOMEN, PEOPLE OF ALL AGES, WITH DISABILITIES AND CULTURALLY AND LINGUISTICALLY DIVERSE PEOPLE ARE ENCOURAGED TO APPLY.APPLICATIONS CLOSE: 11:59PM 6 FEBRUARY 2025.If at any stage of the recruitment and selection process you require an alternative format to the application material or reasonable adjustment to the interview arrangements, please don’t hesitate to contact the person listed on the ad or alternatively, email recruitment@cfa.vic.gov.auThe Country Fire Authority (CFA) values your privacy. We will use the information you provide when you are applying for employment with us for the purpose of recruitment, selection, evaluation and appointment and to report on anonymised key metrics (e.g. diversity). The information we collect will be handled in accordance with privacy laws, including the Privacy and Data Protection Act 2014. You can view our Privacy Statement here. For access and correction of the information we have collected, contact recruitment@cfa.vic.gov.au

Please refer the Job description for details