Performance Lead

at  Ministry of Justice

Salary
£41,463 - £45,276
Number of jobs available
1
Detail of reserve list
12 Months
Region
South East
City/Town
Amersham , Ashford (Kent) , Aylesbury , Basildon , Bedford , Brighton and Hove , Bury St Edmunds , Cambridge , Canterbury , Chatham , Chelmsford , Chichester , Colchester , Crawley , Dartford , Folkestone , Great Yarmouth , Guildford , Hastings , Hatfield , Hertford , High Wycombe , Horsham , Huntingdon , Ipswich , King’s Lynn , Lewes , Luton , Maidstone , Margate , Milton Keynes , Norwich , Oxford , Peterborough , Reading , Sevenoaks , Slough , St Albans , Staines , Stevenage , Watford , Worthing
Building/Site
AMERSHAM MAGISTRATES’ COURT AMERSHAM, HP6 5AJ, ASHFORD EMPLOYMENT TRIBUNAL ASHFORD, TN23 1YB, AYLESBURY CROWN AYLESBURY, HP20 1XD, BASILDON COMBINED BASILDON, SS14 2EU, BASILDON MAGISTRATES BASILDON, SS14 1EZ, Bedford County, MK40 3NN, BEDFORD MAGISTRATES BEDFORD, MK40 1SQ, Brighton County, BN2 0RF, BRIGHTON FAMILY HEARING CENTRE BRIGHTON, BN2 0JD, BRIGHTON MAGISTRATES BRIGHTON, BN2 0LG, Bury St Edmunds County, IP33 1TR, BURY ST EDMUNDS MAGISTRATES BURY ST EDMUNDS, IP33 1HF, Cambridge County, CB2 1BA, CAMBRIDGE CROWN CAMBRIDGE, CB1 1BT, CAMBRIDGE MAGISTRATES CAMBRIDGE, CB2 3AX, CANTERBURY COMBINED CANTERBURY, CT1 1ZA, CANTERBURY MAGISTRATES CANTERBURY, CT1 2UE, CHATHAM MAGISTRATES CHATHAM, ME4 4JZ, Chatham Medway County, ME4 4DW, Chelmsford County, CM2 0QR, CHELMSFORD CROWN CHELMSFORD, CM1 1EL, CHELMSFORD OSPREY HOUSE MAGISTRATES CHELMSFORD, CM2 5PF, CHICHESTER COMBINED CHICHESTER, PO19 1SX, COLCHESTER MAGISTRATES COURT COLCHESTER, CO2 7EF, CRAWLEY MAGISTRATES CRAWLEY, RH10 8BF, CTS Hatfield Magistrates’ Court, AL10 9SJ, Dartford County, DA1 1DX, FOLKESTONE MAGISTRATES FOLKESTONE, CT20 2DH, GREAT YARMOUTH MAGISTRATES GREAT YARMOUTH, NR30 1PW, Guildford County, GU1 4PS, GUILDFORD CROWN GUILDFORD, GU1 4ST, GUILDFORD MAGISTRATES GUILDFORD, GU1 4PS, Hastings County, TN34 1QX, HASTINGS MAGISTRATES HASTINGS, TN34 1ED, Hertford County, SG13 9HT, HERTFORD MAGISTRATES HERTFORD, SG14 1DH, High Wycombe County, HP11 1LR, HMCTS - TRIBUNALS BRIGHTON, BN3 1TL, HOVE TRIAL CENTRE HOVE, BN3 3BN, HUNTINGDON COMBINED HUNTINGDON, PE29 3DW, Ipswich County, IP1 1EJ, IPSWICH CROWN IPSWICH, IP1 2AG, IPSWICH MAGISTRATES IPSWICH, IP1 2AP, KING’S LYNN MAGISTRATES KINGS LYNN, PE30 1PQ, LEWES COMBINED LEWES, BN7 1YB, LUTON CROWN LUTON, LU1 2AA, LUTON MAGISTRATES LUTON, LU1 5BL, MAIDSTONE COMBINED MAIDSTONE, ME16 8EQ, MAIDSTONE MAGISTRATES MAIDSTONE, ME15 6LL, MARGATE MAGISTRATES COURT, CT9 1LG, Margate Thanet County, CT9 1RL, Milton Keynes County, MK9 2DT, MILTON KEYNES MAGISTRATES MILTON KEYNES, MK9 2AJ, MoJ Luton Justice Centre, LU1 2LJ, NORWICH COMBINED NORWICH, NR3 1UR, NORWICH EMPLOYMENT TRIBUNAL NORWICH, NR1 3TZ, NORWICH MAGISTRATES NORWICH, NR3 1UP, OXFORD COMBINED OXFORD, OX1 1TL, OXFORD MAGISTRATES OXFORD, OX1 1RZ, PETERBOROUGH COMBINED PETERBOROUGH, PE1 1EJ, PETERBOROUGH MAGISTRATES PETERBOROUGH, PE1 1ED, Reading County, RG1 1HE, READING CROWN READING, RG1 3EH, READING EMPLOYMENT TRIBUNAL READING, RG1 1DY, READING MAGISTRATES READING, RG1 7TQ, SEVENOAKS MAGISTRATES SEVENOAKS, TN13 2HT, Slough County, SL1 2HE, SLOUGH MAGISTRATES SLOUGH, SL1 2HX, St Albans County Court, AL1 3JW, ST ALBANS CROWN ST ALBANS, AL1 3JW, St Albans Magistrates, AL1 3JW, Staines County, TW18 1XH, STAINES MAGISTRATES STAINES, TW18 1XH, STEVENAGE MAGISTRATES COURT STEVENAGE, SG1 1JQ, The Law Courts, Hurst Road, Horsham, West Sussex, RH12 2ET, Watford County, WD17 1EZ, WATFORD EMPLOYMENT TRIBUNAL WATFORD, WD17 1HU, Watford Magistrates, WD17 1ST, Worthing County, BN11 1JD, WORTHING MAGISTRATES WORTHING, BN11 1JE, WYCOMBE MAGISTRATES HIGH WYCOMBE, HP11 1LR
Grade

SEO

Post Type
Permanent
Working Pattern
Full Time, Part Time, Part Time/Job Share, Flexible Working
Role Type
Operational Delivery
Will the successful applicant have line manager responsibilities?
Yes
Job description

KEY ACCOUNTABILITIES

• Ensuring relevant support is provided to the Senior Leadership Team (SLT), including the Regional Delivery Director (RDD), Heads of Operations, Service Improvement & Performance Lead (SIP) and the wider RSU ensuring that senior leaders have the information required to deliver business performance effectively.
• Provide performance reports, data analysis/interpretation and advice to assist the RDD, Heads of Operations and SIP in understanding regional performance and identifying appropriate interventions or corrective action and performance improvement strategies for services.
• Develop and manage an aggregated view of delivery performance, resources and costs across the region including contributing to the effective delegation of sitting day allocations for the region.
• Signpost to existing reports, and where necessary, coaching users, including the judiciary, in self-service of performance information
• Triaging report requests and liaising with the Operational Performance function in the National Support Unit (NSU) to escalate the need for changes or additions to performance reporting tools/reports and commissioning improvements.
• Provide ad hoc ad hoc analysis and reports for senior management often in time sensitive circumstances, ensuring senior managers have the information and insight they need to make effective decisions about the delivery or improvement of operational services.
• Lead on data stewardship for the region, quality assuring data provided and coaching managers/staff so they understand where and why improvements are required to ensure it can be used and relied upon to make strategic decisions about the operation. Where necessary, escalating issues to the Head of Operations, Head of RSU or the NSU.
• Manage and support the team of Operational Support Managers, working in a matrix management arrangement with other RSU senior leaders, to assign and delegate responsibilities, ensure the team is supported, guided, and developed and the performance of individuals and the team is managed effectively.
• Contribute to regional business planning process by providing performance insight and regional context and data to enable SLT to develop plans to deliver against national and regional objectives.
• To work in a flexible way and undertake any other ad-hoc duties reasonably requested that are commensurate with a role at this level

KNOWLEDGE, SKILLS AND EXPERIENCE

• Problem solving skills to analyse, identify, understand, and report on all aspects of regional service delivery and performance, helping to support the creation of action plans to deliver against priority areas.
• Leadership and management skills to lead and motivate teams through periods of change and uncertainty.
• Experience or knowledge of regional operations including the business planning process to understand how performance issues can impact on delivery against national and regional objectives and to be able to provide organisational and regional context to performance variations.
• Ability to plan effectively to ensure all regional performance priorities are delivered, whilst ensuring that plans are developed to meet changing or emerging operational priorities
• Excellent communication skills to be able to convey potentially complex performance data in easily understandable and engaging way.
• Knowledge of HR policies and procedures and to manage RSU staff in a matrix management context, supporting and developing people to their potential.

ROLE PURPOSE

As a key part of the Regional Support Unit (RSU), the role will lead on regional performance monitoring and analysis for the region. The role will work closely with the Regional Delivery Director (RDD), Heads of Operations, the Service Improvement & Performance Lead (SIP) and other senior managers across the region to identify and understand operational performance variances and provide recommendations and support to address these. The Performance Lead will also provide expert performance advice and analytic support to help to shape future approaches to the delivery of operational services across the Region. This work will support the Regional Delivery Director in improving performance and the delivery of appropriate level of service to HMCTS users. Reporting directly to the Head of RSU, the Performance Lead will lead the performance analysis work programmes, ensuring they are aligned with other areas of HMCTS work activity, and work collaboratively with others across the organisation to deliver business plan objectives. They will work with other managers in the RSU to matrix manage staff providing a variety of support functions for the region.