Performance Support Co-ordinator

at  BPP Professional Education Group

JOB INTRODUCTION

This role plays a key part in BPPs Professional Qualifications offering, by providing administrative support to both students and coaching staff. We pride ourselves on having an excellent learner experience and the Performance Support team is integral to this success.
Reporting into the Performance Support coaches, you would be liaising with students on a regular basis to complete a range of scheduling and administrative tasks.

SKILLS, EXPERIENCE & QUALIFICATIONS REQUIRED - ESSENTIAL

• Proactive and ready to take on any task
• Lateral thinker with a logical approach to tasks and problems
• Self-motivated with a “can do” attitude
• Excellent organisational skills to meet deadlines
• Able to prioritise effectively and be able to juggle several tasks at the same time
• Communicate clearly, concisely and in a professional manner
• Work well within a team to solve problems collectively, making suggestions and using other people’s ideas and advice
• Have a strong desire and capability to learn new skills and new technologies
• Strong working knowledge of Microsoft Office packages specifically Outlook, Excel & Access
• Experience of working in an office environment with several work based deadlines

• Work with appropriate stakeholders to support the on-boarding of new students.
• Ensure compliance with ESFA and Ofsted Regulations by maintaining and monitoring student records, ensuring key information is accurate and up to date.
• Work with the Performance Support team to monitor and appropriately manage student questions and concerns.
• Ensure that all contact with students who are receiving educational support is recorded on the appropriate student record.
• Support work to organise and facilitate progress review meetings between clients, students and the performance support team on a regular basis.
• Help manage the process of students submitting work for review and feedback.