Peripatetic Customer Service Adviser

at  Oxfordshire County Council

ABOUT US

Oxfordshire has a wonderful balance between beautiful Cotswold countryside and quaint villages and towns against the urban dynamic of the world-renowned university City of Oxford and surrounding market towns. It is a thriving county with one of the fastest growing economies in the country with a rapidly growing science sector in and around the county and is the base for many national and internationally recognised companies and organisations. Oxford has good transport links to London and the rest of the country.
Libraries in Oxfordshire are trusted spaces, free to enter and open to all. Our libraries offer a range of books, digital and other resources, and trained staff to help our customers. We provide cultural and creative enrichment, promote reading and literacy and provide digital access and support for our users. Our aim is to help everyone achieve their full potential and to lead healthier and happier lives with greater prosperity and stronger, more resilient communities.

ABOUT YOU

We are looking for a flexible, enthusiastic, and highly motivated person to lead and develop the role of the library within the community. You will be able to demonstrate a love of reading and the ability to enthuse others, whilst having the skills needed to work with people from all backgrounds, and accurately report to the Group Library Manager.

ABOUT THE ROLE

This role will be based at Banbury Library, with an expectation the staff member will provide support to other libraries within a 25 mile radius, as and when needed. The staff member ensures that the library operates to the highest standards of customer service set by the Library Leadership Team.
The role is customer facing and involves continual interaction with users of the library and library customer service advisers. The staff member delivers events within the library but will need to build and maintain relationships with the wider community. The role is detail oriented and involves performing administrative and clerical duties and organising library materials and information. This role is peripatetic and may involve work at other library branches to provide cover.