Peripatetic Customer Service Adviser

at  Oxfordshire County Council

ABOUT US

Our libraries are about so much more than books – they’re places where culture is created and happens every day. You could be part of these vibrant community hubs, welcoming everyone to explore, read, learn, meet, connect, collaborate, share, adventure and be inspired!
You’ll be working for our thriving Oxfordshire Library Service which has 44 libraries across the county and over 2,400,000 visitors to our libraries every year.

ABOUT YOU

We are looking for a confident, enthusiastic and committed individual who enjoys working with people in a demanding but exciting customer service role where no two days are the same. If you’re a natural with people and want to work for an inclusive and supportive employer, this could be the role for you!

ABOUT THE ROLE

You will be the Customer Service Adviser at Henley Library. Customer Service Advisers are the first point of contact with library customers and library partners. The role involves continual interaction with users of the library, face to face, via email or by telephone and is a job where you can have a significant impact on the customer experience. As well as helping customers find and use resources, this role is also detail oriented and involves performing administrative and clerical duties and organising library material and information. As the first point of contact, you will play a really important role in making sure every one of our visitors have a great experience.
This is a peripatetic role, and you may be required to work at different locations or work additional hours at the primary location.