Perishable Operations Team Leader – London (Hayes)

at  DHL

PERISHABLE OPERATIONS TEAM LEADER – LONDON (HAYES)

As an Perishable Operations Team Leader you’ll manage, coach and drive performance to achieve KPIs and a high level of customer service within a specialized team. Join a global network of passionate experts – backed by the latest technology, to take your career to the next level.

SKILLS AND EXPERIENCE:

• Knowledge of Freight Forwarding industry: Exports/Imports & related processes.
• Five or more years’ experience within the Freight Forwarding Industry (knowledge in perishable related movements preferred).
• Experience of HMRC procedures (knowledge of CDS).
• Proven Exports/Imports experience with a good knowledge of Customer Service, processes and systems.
• A proven ability to identify and meet customer service needs in a professional and friendly manner.
• Ability to lead and motive a team to achieve KPI’s.
• Inter-personal skills - Influencing, communication, relationship management, cultural awareness and ability to work across teams.
• Results driven and good attention to details.
• Good written and spoken English and excellent telephone and e-mail skills.
• Good ability to learn new computer systems.
• Able to prioritise and perform under pressure.
• Self-directed working style.
• 5 GCSEs including Maths and English at Grade C or above – or equivalent desirable.

Please refer the Job description for details