Permanent - After Sales Coordinator - Dubai Mall

at  Herms Paris

Permanent - After Sales Coordinator - Dubai Mall
At a glance
Job Category
Retail - Store Operations
Years of Experience
Minimum 3 years
Contract Type
Unlimited contract
Job Schedule
Full time
Locations

Hermes - Dubai Mall
Legal Employer

REQUIREMENTS

• Strong reporting skills accuracy and attention to detail.
• Able to work independently; strong follow up skills.
• Innovative problem-solver.
• Highly analytical thinker.
• Professionalism in services provided to the customer.
• Positive attitude within the team.

AFTER-SALES RESPONSIBILITIES

• Responsible for the SAV Day to day activities.
• Responsible for the documentation and for the information flow from and to the SAV department.
• Maintain a good working relationship with external and internal repairers: craftsman/ watchmaker/ cobbler and alterations workroom/ support sales team.
• Ensure all H-care files are completed and submitted in a timely manner and clients are informed about the lead time.
• Resolves common client issues regarding after sales and ensure that a positive outcome is reached whenever possible.
• Monitor all on-going H-care files and inform/ advise clients of any delays/ problems.
• Ensure all incoming deliveries of repairs are dealt with immediately, and clients are informed of the status of their repaired goods.
• Notifying the customer when the product is ready.
• Work closely with the stock team to ensure that all defective stock is sent to Paris for either credit or repair.
• Coordinate with the logistics departments to ensure that the documents of the SAV parcels are well prepared.
• Liaise with stock team and cash desks (Credit Notes and Supplier Returns).
• Prioritize workload and ensure that most urgent/ important cases are handled promptly.
• Manage the SAV petty cash bills or expenses.
• Follow up with calls and messages.
• Consistently work to maintain and organize the SAV room (receiving, collection).