Personal Care Attendant (PCA)

at  Callingwood Downs

QUALIFICATIONS REQUIRED:

• Must be able to read and communicate effectively
• Must be able to follow written and verbal instructions
• Demonstrated empathy and understanding of the needs of seniors and the ability to treat residents with an abundance of respect, dignity, and care
• Conduct role professionally with a pleasant a positive demeanour
• Ability to apply tact, discretion, and sound judgement
• Trustworthy, reliable, and dependable
• Shows initiative and a commitment to excellence
• Maintains confidentiality of resident and staff information
• Effective interpersonal relationship and conflict resolution skills
• Ability to organize work and work under strict time constraints in a busy environment
• Must have a high standard of hygiene and cleanliness
• Must be able to operate related equipment
• Ability to meet the physical requirements of the position
• Must be able to respond to emergency situations in a calm and controlled manner
• Must have/obtain First Aid Certification

• Assist and attend to care needs of the residents and daily activities – including, but not limited to: medication administration, bathing, dressing, feeding, mouth/denture care, nail care, eye care, toileting and catheter care
• Maintain work areas in a clean, safe and sanitary manner
• Encourage and facilitate residents’ participation in recreation and social wellness programs on a daily basis
• Provide resident companionship
• Document residents’ daily care – observing and reporting any changes in residents’ health condition and/or behaviour to immediate supervisor
• Perform housekeeping/laundry duties as per residence protocol and/or to meet the needs of residents
• Participate as a member of the Care Team and provide support to the Administration and Management teams as required
• Observe and adhere to all policies and procedures, work standards, and safety regulations
• Assist and attend to special needs of the residents as required
• All other duties as assigned and consistent with ensuring the highest quality of care for each resident

In addition, the successful candidate will be required to project the appropriate image and focus on superior customer service in their dealings with residents, families, and guests.