Personal Claims Consultant
at Nedbank
Durban, KwaZulu-Natal, South Africa -
Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
---|---|---|---|---|---|---|---|
Immediate | 10 Oct, 2024 | Not Specified | 11 Jul, 2024 | N/A | Risk,Decision Making,Data Analysis | No | No |
Required Visa Status:
Citizen | GC |
US Citizen | Student Visa |
H1B | CPT |
OPT | H4 Spouse of H1B |
GC Green Card |
Employment Type:
Full Time | Part Time |
Permanent | Independent - 1099 |
Contract – W2 | C2H Independent |
C2H W2 | Contract – Corp 2 Corp |
Contract to Hire – Corp 2 Corp |
Description:
JOB CLASSIFICATION
Job Family
Administration, Operations and Facilities
Career Stream
Admin, Transact Processing and Production
Leadership Pipeline
Manage Self: Technical
FAIS Affected
FAIS Affected - Yes
TECHNICAL / PROFESSIONAL KNOWLEDGE
- Administrative procedures and systems
- Banking procedures
- Business principles
- Business terms and definitions
- Data analysis
- Governance, Risk and Controls
- Relevant regulatory knowledge
- Relevant software and systems knowledge
- Business writing skills
- Cluster Specific Operational Knowledge
Behavioural Competencies
- Earning Trust
- Collaborating
- Customer Focus
- Decision Making
- Initiating Action
- Work Standards
- Managing Work
-
Responsibilities:
JOB PURPOSE
To provide claims administration support in respect of Long-term insurance matters to stakeholders in line with Nedbank strategy.
Job Responsibilities
- Assess and make decisions on General claims (Death, Retrenchment and Loss of income claims)
- Comply with Service Level Agreement or Claims Protocol by administering and facilitating the claims process.
- Reduce risk to Nedbank Group by monitoring, identifying and reporting trends in claims.
- Build networks with stakeholders by participating in forums.
- Identify, build and maintain relationships with stakeholders to understand their Long-term insurance needs.
- Meet client needs by ensuring claims are processed according to service level agreement and insurance policy.
- Initiate and process claims to finalisation by ensuring compliance to insurance policy.
JOB RESPONSIBILITIES
- Comply with Service Level Agreement or Claims Protocol by administering and facilitating the claims process.
- Reduce risk to Nedbank Group by monitoring, identifying and reporting trends in claims.
- Build networks with stakeholders by participating in forums.
- Identify, build and maintain relationships with stakeholders to understand their short term insurance needs.
- Meet client needs by ensuring claims are processed according to service level agreement and insurance policy.
- Initiate and process claims to finalisation by ensuring compliance to insurance policy.
- Comply with Service Level Agreements by adhering to self imposed standards and timeframes.
- Minimise risk by complying with all Nedbank policies and procedures.
- Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, websites and attending sessions.
- Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.
- Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers
- Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed, experience practiced and certifications obtained and/or maintained within specified time frames.
- Ensure information is provided correctly to stakeholders by maintaining and sharing knowledge with team.
- Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc.).
- Participate and support corporate social responsibility initiatives for the achievement of key business strategies.
- Identify and recommend opportunities to enhance processes, systems and policies and support implementation of new processes, policies and systems.
REQUIREMENT SUMMARY
Min:N/AMax:5.0 year(s)
Insurance
Banking / Insurance
Insurance
Diploma
Matric / grade 12 / national senior certificate
Proficient
1
Durban, KwaZulu-Natal, South Africa