Personal Cruise Consultant

at  Carnival

We have a fantastic opportunity for Personal Cruise Consultants to join our dedicated Holland America Line close-knit team! This full-time permanent role will see you proactively following up with prospective customers and guests who have interacted with our brand. Once you have assessed their needs, you will provide current promotional options then guide guests to transform their cruising interest into confident voyage choices and achieve personal and company sales targets - all while providing exceptional customer service.

ABOUT US:

For over 150 years, Holland America Line has been a recognised leader in cruising, taking guests to exotic destinations around the world, delivered in a gracious and elegant style. Holland America Line’s fleet of 11 modern classic ships cruise, travel to more than 425 ports of call-in 100+ countries, on all seven continents. We are proud of our environmental program and as part of our collective social responsibility, the company, employees, and guests have joined to give back to communities and organizations around the world. Every Holland America Line employee is committed to providing a truly extraordinary experience for our guests. We look forward to welcoming you aboard! You will be a valued member of an exceptional team, representing one of the world’s most popular cruise lines. Ready to join Holland America Line for a once-in-a-lifetime experience?

Carnival Corporation & plc, the worlds’ leading cruise holiday company, representing iconic brands including P&O Cruises, Princess Cruises, Cunard, Carnival Cruise Lines, Holland America Line and Seabourn. It’s an exciting time to join the local team, with the resumption of cruising in Australia! At Carnival we pride ourselves on promoting an inclusive and flexible workplace culture where individual differences are valued.

• We at Carnival promote diversity and inclusion and encourage applications from all backgrounds and communities, including Aboriginal and Torres Strait Islander communities, the LGBTQIA+ community, and people living with a disability.
• Suitable candidates will undergo background checks, which may include police checks, skills assessment/testing, and reference checks.
• In setting expectations, there will be a one-stage interview and an assessment of skill.
• Only approved recruiters on our panel will be engaged, and unsolicited resumes from agency recruiters will not be accepted.

YOUR KEY RESPONSIBILITIES WILL INCLUDE BUT ARE NOT LIMITED TO:

• Provide excellent customer service and exceed customer expectations at every opportunity; selling the right cruise to meet customer needs.
• Build and maintain relationships with contacted leads to facilitate repeat business.
• Manage existing bookings to ensure accuracy and maintain information in required systems.
• Champion and be an ambassador for the Holland America Line team including working with and developing outbound processes.
• Pro-actively develop a lead follow-up process and strategy, including diary management to contact leads in a timely manner and the provision of further information.

TO BE SUCCESSFUL IN THE ROLE, YOU WILL DEMONSTRATE:

• 2 years’ experience as a Personal Cruise Consultant or in a Contact centre Sales environment
• Proven customer service and sales experience, including a track record in achieving/exceeding targets.
• Outstanding communication skills, both verbal and written
• Ability to work autonomously and part of a highly successful team.
• Excellent organisational and prioritisation skills, with the ability to coordinate multiple tasks.
• Confidence using a computer with intermediate MS Office
• Strong administration, attention to detail and accuracy skills
• Ability to be in the office for 3 weeks product and systems training to ensure you are set up for success!