Personal lines manager

at  Power Insurances

Personal Lines Manager - (Existing & New Business)
The Company:
Power Insurances is a family run business in operation since 1957. We operate from our offices in Limerick city. We operate both a business for local families and businesses and a national commercial and personal lines business (through our Non standard and EV insurance brands). We pride ourselves in a high level of customer service (we were awarded the personal lines broker of the year at the broker expert awards in 2023) and have a very professional personal lines team.
The Role:
We are looking for a personal lines manager that can manage the personal lines department (car, property, CV policies. New business and renewals). If you have a positive and can do attitude and would like to work with an award winning team in a supportive and customer centric environment, read on:
Key Responsibilities:

Team Leadership:

• Manage and motivate team members (circa 10 on the team)
• Conduct performance reviews and provide development opportunities
• Foster a positive and collaborative team culture
• Help the team to find efficiencies in their work and constantly look at revising the way we do things.

Operational Excellence:

• Ensure efficient workflow and ensure all quotations and client requests are managed in an efficient manner.
• Monitor team performance and identify areas for improvement
• Offer regular reports and ensure we are meeting our growth targets.
• Implement new processes and procedures to drive efficiency
• Be technically astute so you keep up to date with any technologies that can help the team and organise training to translate your information to the team.
• Manage the teams holiday allowance and have knowledge and deal with any HR issues.
• Work out the ongoing staffing needs of the business and help in recruiting staff needed for the business.
• Design and implement training for existing staff and new entrants to the business.

Customer Focus:

• Prioritize customer satisfaction and resolve issues promptly
• Drive a customer-centric approach within the team
• Embrace digital transformation and leverage technology to enhance customer experience
• Build on our reputation as a customer driven company and find ways to improve.
• Be aware of new technologies and systems that can help the team and business.

Compliance:

• Ensure adherence to regulatory requirements and company policies
• In conjunction with our team administrator ensure regular file audits are in place and registers are kept up to date.
• Ensure customer issues are handled promptly

Requirements:

• Proven experience in team leadership and people management
• Strong understanding of the insurance industry, particularly Personal Lines
• Excellent communication and interpersonal skills
• Ability to adapt to change and embrace new technologies
• Strong problem-solving and decision-making skills
• Awareness of how new business is generated and work with others in the company to build a new business and policy retention system.
• CIP qualification and preferably a BA.
• The successful candidate will have to be approved by the CBI.

The Offer:
Salary will be based on experience and qualifications. Once permanent we offer a company pension scheme, income protection, Employee wellness system, bonus system etc.
Job Types: Full-time, Permanent
Pay: €35,000.00-€50,000.00 per year

Additional pay:

• Bonus pay
• Performance bonus

Benefits:

• Bike to work scheme
• Company events
• Company pension
• Employee assistance program
• Employee discount
• On-site parking
• Private medical insurance
• Sick pay
• Wellness program
• Work from home

Schedule:

• Monday to Friday

Education:

• Bachelor’s (required)

Experience:

• Insurance broker personal lines: 3 years (required)

Work Location: In person
Reference ID: Personal lines manage

Please refer the Job description for details