GET TO KNOW US

At Brown Thomas Arnotts, we are Reinventing Retail. Our purpose is to enrich our customer’s lives, which we achieve by living our values – Going Above and Beyond, Driving Creativity and Innovation, and Doing the Right Thing. We are one business with two iconic brands, bringing exciting experience to life through our digital and physical destinations. Our customer engagement sets the bar in service and experiential retail, giving our customers something to love every time.

KNOW WHAT WE’RE LOOKING FOR

• You must be goal oriented, self-motivated and possess an entrepreneurial spirit which sparks creativity and resourcefulness.
• You will create a strong first impression and build lasting relationships based on trust with clients.
• You will be comfortable using a variety of communications methods to craft a shopping experience for customers which is innovative, easy and inspiring and which will drive sales.
• You will be social media savvy and will foster relationships using both existing and fresh social media methods.
• You will have superior market, product & brand awareness, and exceptional ability to match to customers’ needs

Personal Attributes/Skills:

• Able to create a strong first impression with impeccable grooming and personal presentation.
• Extensive product knowledge of luxury brands.
• Service orientated with the ability to work to tight deadlines.
• Using a variety of communications methods, you will craft a shopping experience for customers which is easy, inspiring, and productive.
• Drive the relationship with their clients using new sophisticated social media methods
• Strong knowledge of MS Office with particular strength in preparing MS PowerPoint presentations.
• Highly organised and able to manage more than one project at a time.
• Demonstrates excellent attention to detail.
• Must have a flexible approach and great communication skills.

KNOW WHAT’S IN IT FOR YOU

We believe that every team member should have the opportunity to curate a meaningful career that enhances professional and personal development. That is why we foster a culture of belonging and inclusiveness where your voice is valuable. A great customer experience starts with a great people experience, and we’re proud to have been recognised by multiple industry bodies for our progressive workplace culture.

As a Brown Thomas Arnotts team member, you will benefit from:

• Competitive Salary
• Contributory Pension Scheme
• Competitive annual leave entitlement
• Team Member discount across the world’s most iconic brands
• Recognition Days for Volunteering & Wellbeing
• Wellbeing Initiatives
• Extensive Learning & Development Offerings
• Leading Talent Programmes
• Flexible Working Model
• Additional Benefits

KNOW HOW WE WORK

Experience is our business: Our customer engagement sets the bar in service and experiential retail, giving our customers something to love every time.
We Are More Than Shops: We create enjoyable places, to excite, where people socialise, discover, learn and are inspired, and where local communities are enriched.
We are Curators: Our unique range of product and services are key to the sense of excitement that Brown Thomas Arnotts is renowned for, whether for a special day or every day, things that make our customer’s lives better.
We Care for Our People: We believe a great customer experience starts with a great people experience. That is why we promote a culture where talent is nurtured and where creativity and learning are valued.
We Succeed by Working Sustainably: We are community-focused and our aim is to cultivate retail environments that are conscious, considerate and commercial.
Brown Thomas Arnotts is an equal opportunity employer committed to fostering a diverse and inclusive workplace where culture and creativity come together. Our future success depends on the perspectives and contributions of all team members – their diverse backgrounds, abilities and experiences make our business stronger. We don’t discriminate on the basis of gender, marital status, family status, age, disability, sexual orientation, race, religion, and / or membership of the Travelling community.
We aim to ensure the candidate experience is accessible to all and every new team member who joins Brown Thomas Arnotts can expect to become part of a progressive community where different backgrounds, views & personalities aren’t just welcomed – they’re positively nurtured. After all, we want you to bring your whole self to work. Please contact us at careers@brownthomas.ie to request accommodation.

BTACareers

Customer Experiences

• Drive sales and deliver a superior shopping experience to our local, international and online clients
• Act as an in store expert with extensive knowledge of designer luxury brands
• Enhance the customer experience through new innovation and digital services
• Meeting and exceeding our customer’s needs through product knowledge and building rapport
• Providing a professional after sales service
• Introducing additional services including events and promotions throughout the store
• Building customer loyalty through attentive services and showcasing our loyalty program
• Identify and utilise opportunities to attract new client

Customer Experiences

• Drive sales and deliver a superior shopping experience to our local, international and online clients
• Act as an in store expert with extensive knowledge of designer luxury brands
• Enhance the customer experience through new innovation and digital services
• Meeting and exceeding our customer’s needs through product knowledge and building rapport
• Providing a professional after sales service
• Introducing additional services including events and promotions throughout the store
• Building customer loyalty through attentive services and showcasing our loyalty program
• Identify and utilise opportunities to attract new clients

People

• Working as part of team, delivering extraordinary service to both external and internal customers
• Ensuring communication is open and clear within the team
• Contributing to team targets and goals
• Attending team briefings daily to understand targets and promotions
• Living and showcasing the behaviours associated with the Brown Thomas Arnotts people values

Product

• Being passionate and enthusiastic about products and services available
• Acquiring and updating product knowledge through supplier training, product labels, magazines etc
• Keeping up to date with new product launches including new pop-up stores
• Promote the sustainable edit across your department
• Being aware of product lines in other departments and introducing related product to the customer
• Being knowledgeable of additional services on offer throughout the store including events and promotions

Destinations

• Maintaining the highest level of merchandising standards
• Replenishing stock ensuring that all items/products are out on the shopfloor
• Following health and safety procedures and security procedures
• Learn, understand and comply with all company policy and procedures

General

• Achieving daily/weekly targets
• Performing till procedures correctly and efficiently
• Preparing for and assisting in the process of stocktaking