Personal Shopping and Client Relations Manager (f/m/d)

at  Mytheresacom

WHO WE ARE

Mytheresa is one of the leading global digital luxury shopping platforms. Our unique digital experience is based on a sharp focus on high-end luxury shoppers, exclusive product and content offerings, leading technology and analytical platforms as well as high quality service operations.
Since January 2021 we are a listed company on the New York Stock Exchange. More than 1,900 employees from over 100 countries work passionately to provide the best shopping experience.
Creating a strong as well as a diverse and inclusive team is essential for Mytheresa. For us your expertise and motivation matter more than your individual walk of life. Mytheresa ensures a fast and equal hiring process

• Act as the point of contact and ambassador to Mytheresa’s top clients
• Develop one-to-one client relationships through regular communications, and refer to individual’s order/ returns histories to enhance understanding of client base
• Increase spend of individuals and develop customer loyalty through understanding customer’s style needs: identify sale opportunities for requested items, suggest additional pieces to their taste from weekly uploads and curate weekly emails to customers with recommendations based on their shopping behavior and preferences
• Create and implement new selling ideas to ensure sales targets are met
• Drive and participate in all acquisition opportunities
• Implement an entertainment program and create an extraordinary experience for top customers who join Mytheresa VIP events
• Responsible for the Pre-Reservation four times a year
• Responsible to update the preference sheet/ profile of the customers
• Actively liaise closely with the buying team, the brand marketing team and the brands in case of re-ordering sold-out pieces
• Demonstrate eagerness to know all about the latest trends in fashion and lifestyle as well as designers