Personal Shopping Coordinator

at  Value Retail

WHAT WE DO FOR YOU

The key to our success is the quality and commitment of our people. In return for your dedication and hard work, you’ll receive a generous salary and along with a competitive benefits package including 25 days annual leave, along with extra leave on your birthday and if you are getting married or moving, you will receive discounts throughout our villages, a very generous employee referral bonus, access to private medical and dental cover, along with many more benefits!

ABOUT THE ROLE

• Assisting Personal Shoppers with appointments, both virtual and in village.
• Dealing with clients to identify their specific needs regarding product, services and shopping experience.
• Building and keeping strong relationships with Brands and teams in the village to optimise sales results.
• Providing personalised advice and tailored product recommendations to fulfil clients’ needs and product requests.
• Handling product enquiries, generic requests and ensuring the highest standards of customer service.
• Acknowledging and fulfilling clients’ requests coming from various sale channels and remaining flexible towards needs of guests within the village.
• Work to achieve both your individual KPI’s including sales targets and the wider business KPI’s

ROLE REQUIREMENTS

• At least 2 years’ experience, working for a luxury retail brand.
• Knowledge of sales analysis tools such as salesforce, excel or equivalent
• A genuine interest in delivering “an above and beyond” level of service is essential.
• Thorough knowledge of current international fashion trends, designers, products and a good sense of what styles suit clients.
• Confident using social media to support client contact and increasing sales.