Peru - Front Desk Representative

at  Teem

We’re hiring a Front Desk Representative! But first, a bit about us:
At Teem, we’re here to help healthcare providers focus on what matters most: caring for patients. By managing essential front and back-office tasks—like scheduling appointments, managing calls, and maintaining patient records—we ensure operations run smoothly so providers can give their best care.
If you’re detail-oriented, empathetic, and love creating positive experiences for others, we’d love to meet you!

POSITION SUMMARY

As a Front Desk Representative, you’ll play a key role in helping dental practices deliver seamless patient experiences. From handling inbound and outbound calls to scheduling appointments and maintaining accurate records, you’ll be the go-to person for creating smooth and welcoming interactions. Whether you’re managing patient inquiries or assisting with administrative tasks, your work will ensure every patient and client feels valued and supported.

• Managing calls: Spend about 80% of your day answering inbound and making outbound calls, always ensuring patients feel heard and supported.
• Scheduling appointments: Use your organizational skills to schedule, confirm, and reschedule patient appointments, ensuring everything stays on track.
• Record keeping: Maintain meticulous digital records for patient appointments, ensuring accuracy and timely updates.
• Creating a welcoming experience: Provide empathetic and friendly support to all patients, resolving their concerns with care and efficiency.
• Communication: Collaborate with US-based clients to book appointments and manage inquiries, ensuring clear and effective communication.
• Administrative support: Act as a virtual receptionist for dental practices, supporting both front and back-office operations.
• Bookkeeping: Occasionally assist with invoicing and digital recordkeeping as needed.
• Ad hoc activities: Handle additional tasks that may arise to support the team and ensure smooth operations.