PET/CT Appointments Clerk

at  Oxford University Hospitals NHS Foundation Trust

The Radiology PET/CT navigator role is essential to ensure the efficient pathway flow of patients through the Radiology department. This post is part of a pool of staff who will help to cover this specialist commissioned service for patients on a cancer pathway.
This role will provide support for bookings of all cancer patient pathways which are seen within radiology, but may also include inpatient, urgent, diagnostic and treatment pathways. All of which have individual KPIs which need to be measured. This post will help ensure 7 day turnaround time for cancer patients. Radiology admin also ensure patient’s information is up to date and accurate on both Radiology and Trust wide information systems. They are a further pause in the process for positive patient identification and help to highlight patient ID queries which supports IRMER compliance.
Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research.The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.
Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community.
We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence.
These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the OUH YouTube channel .
You will be the first point of contact for patients, clinicians and visitors to the department, ensuring a polite and friendly service and that patient details are recorded accurately onto our electronic system, CRIS. You will also be responsible for liaising with clinical staff with regards to patient information. You will deal with enquiries by various methods of media, including telephone, email and an internal intercom system, in a professional and confident manner.
The candidate must ensure all tasks are completed accurately, to ensure patients are attending for their appointments, queries are recorded accurately and information regarding appointments are passed correctly to the administration staff and applicable clinical staff. You will also be responsible for various other administration tasks including, follow up communications with patients that have not attended appointments, courtesy calls and arranging for appointments letters to be dispatched to patients by post.
You must be a good team player, have a flexible approach and have the ability to work proactively and at times using your own initiative. The candidate with have excellent communication and interpersonal skills. Experience of working with hospital software is advantageous.
You will work in a busy patient centred department as part of an Administration and Clerical team with good peer group support and with appropriate training provided as necessary.
Please note that this post is subject to a 6 month probationary period

Please refer the Job description for details