Pet Travel Consultant - Australia & New Zealand

at  Pet Express Animal Transport

QUALIFICATIONS:

• Relationships - Proven ability in providing high quality solutions for customers while building strong relationships
• Communication – Ability to communicate professionally with customers, suppliers and colleagues in both verbal and written correspondence
• Travel – Must have exposure to travel and/or logistics backgrounds
• Geography – Knowledge of global geography, used for researching flight routings
• Animal Breeds – Knowledge of or ability to learn dog and cat breed types
• Computer literacy – Excellent computer skills with familiarity of booking software and Microsoft Office programs

ROLE RESPONSIBILITIES:

• Answer incoming inquiries (phone & email) from customers interested in transporting their pets
• Develop appropriate travel solutions for customers and pets
• Confidently provide solutions to customers in accordance with our high quality standards
• Provide information, suggestions and options in a manner that is accurate and meets the needs of the customer
• Maintain knowledge of systems, procedures and pet travel protocols
• Learn, retain, interpret and apply applicable Pet Express policies
• Converse with customers in a manner that supports our brand and builds trust with our clients