Pharmaceutical - Support Delivery Lead

at  Amaris

Job description
At Amaris Consulting, we are committed to driving innovation and excellence in data management and technology solutions. We are looking for a dynamic and experienced Pharmaceutical - Support Delivery Lead to join our Life Sciences Team in Toronto.
As the Support Delivery Lead, you will be at the forefront of establishing and maintaining robust SRE processes for expanding data organization. You will serve as the primary point of contact, overseeing the smooth operation and high availability of data systems and services. This role combines technical expertise, project management, and a passion for data-driven solutions.

QUALIFICATIONS:

Proven experience in establishing and managing support and SRE functions within a data-focused environment
Strong background with storage technologies such as NFS, HDFS, and Amazon S3, as well as dynamic resource management frameworks like Kubernetes
In-depth understanding of data infrastructure, cloud technologies, and DevOps principles
Excellent communication and interpersonal skills for effective collaboration with diverse teams
Demonstrated ability to lead and execute complex projects with minimal supervision
Proactive problem-solver with a commitment to continuous improvement
Experience in the biotech industry is a plus
Amaris Consulting is proud to be an equal opportunity workplace. We are committed to promoting diversity within the workforce and creating an inclusive working environment. For this purpose, we welcome applications from all qualified candidates regardless of gender, sexual orientation, race, ethnicity, beliefs, age, marital status, disability or other characteristics.
Who are we?
Amaris Consulting is an independent technology consulting firm providing guidance and solutions to businesses. With more than 1000 clients across the globe, we have been rolling out solutions in major projects for over a decade – this is made possible by an international team of 7500 people spread across 5 continents and more than 60 countries. Our solutions focus on four different Business Lines: Information System & Digital, Telecom, Life Sciences and Engineering. We’re focused on building and nurturing a top talent community where all our team members can achieve their full potential. Amaris is your steppingstone to cross rivers of change, meet challenges and achieve all your projects with success.
At Amaris, we strive to provide our candidates with the best possible recruitment experience. We like to get to know our candidates, challenge them, and be able to give them proper feedback as quickly as possible. Here’s what our recruitment process looks like:
Brief Call: Our process typically begins with a brief virtual/phone conversation to get to know you! The objective? Learn about you, understand your motivations, and make sure we have the right job for you!
Interviews (the average number of interviews is 3 - the number may vary depending on the level of seniority required for the position). During the interviews, you will meet people from our team: your line manager of course, but also other people related to your future role. We will talk in depth about you, your experience, and skills, but also about the position and what will be expected of you. Of course, you will also get to know Amaris: our culture, our roots, our teams, and your career opportunities!
Case study: Depending on the position, we may ask you to take a test. This could be a role play, a technical assessment, a problem-solving scenario, etc.
As you know, every person is different and so is every role in a company. That is why we have to adapt accordingly, and the process may differ slightly at times. However, please know that we always put ourselves in the candidate’s shoes to ensure they have the best possible experience.
We look forward to meeting you

Develop and implement effective support and SRE processes from scratch
Partner with data engineers, scientists, and IT teams to ensure seamless integration and peak performance of data systems
Lead incident response, troubleshooting, and resolution to minimize downtime and disruption
Set up proactive monitoring and alerting systems to detect and address potential issues before they escalate
Continuously enhance system performance, scalability, and reliability to meet the evolving demands of the data organization
Drive automation initiatives to streamline support workflows and boost efficiency
Maintain comprehensive documentation of processes, procedures, and system configurations