Pharmacy Assistant Team Lead-Overnight

at  Shoppers Drug Mart Pharmaprix

Referred applicants must not apply directly to this role. All referred applicants must use their unique referral link generated when they are referred by an existing colleague.

ABOUT US:

CPAK is a division of Shoppers Drug Mart that prepares the medication packs (CPAKs) that are distributed at the stores to patients. This centralized process enables the pharmacist and team at Shoppers Drug Mart locations to spend their time focusing on what is important – the patient! Working with the team, you will be responsible to ensure that the prepared CPAKs are accurate and prepared in a timely manner. We pride ourselves in having awesome team spirit!
We have a great benefits package, Shoppers Drug Mart discount, gym discount, RRSP/Pension plans and Employee Share Ownership Plan.
Shoppers Drug Mart was acquired by Loblaw in 2014, the largest employer in Canada, making your career opportunities within our larger organization - endless!
Take ownership and find more ways to care about our local Shoppers Drug Mart stores in a career at Shoppers Drug Mart Store Support. Provide great service, specific expertise and actionable advice to support Associate-Owners and their staff in delivering the best health, beauty and convenience services to Canadians.
Location:
1685 Tech Avenue, Mississauga, Ontario, L4W 0A7
Overnight shift- 10PM to 6AM

JOB SUMMARY:

The Pharmacy Assistant (PA) Lead will assist the Pharmacy Operations Management Team in overseeing the day to day workflow process of their team within Operations, and to ensure optimal customer service to CPAK clients, the needs of the staff and the organization are met. The PA Lead will provide coaching, and leadership to their team, and actively participate in providing expert support for the achievement of daily team and company objectives. The incumbent will facilitate an efficient, professional and responsible workflow for the team and ensure the successful integration of Pharmacy Assistants into the pharmacy. As a PA Lead, you will also be responsible for performing the functions of the Pharmacy Assistant as necessary, including proper fulfillment of orders.

WHAT YOU WILL DO:

• Oversee the workflow processes to effectively prioritize and manage efficiencies within your team.
• Act as a liaison between the Pharmacy Operations Management Team, and team members providing effective communication regarding team performance, workloads, and meeting the needs of the clients
• Organize and manage the workloads and priorities of the team
• Provide effective leadership and regular coaching to team members to maximize productivity and their development, and to keep them informed on current and new processes
• Regularly meet with the Pharmacy Management Team as required, to share information, solve problems, improve efficiencies, and develop policies and procedures to ensure optimal pharmacy operations
• Regularly review operations and employee performance indicators, including necessary documentation to ensure objectives are met; with assistance from the Pharmacy Operations Management Team, ensure appropriate performance management practices are incorporated including onboarding of new hires, goal setting, regular feedback, progressive discipline, and annual performance reviews are conducted
• Collaborate with the Pharmacy Operations Management Team in setting the performance goals for the operation
• Ensure proper daily staffing levels to optimize performance of the operation and the staff.
• Ensure proper receipt, storage maintenance, and security of pharmaceuticals and other inventory, and company property
• Plan and implement the training of new hires
• Ensure effective integration of new team members to the organization
• Ensure the effective completion of all tasks within the operation
• Ensure employee compliance with guidelines and standards for the operation
• Support the verification team to ensure store orders are verified accurately on their designated day and that high-class customer service is being provided to client stores
• Support the production team to ensure CPAKs are produced with 100% accuracy and that delivery timelines are met for all stores
• Follow best practices during ordering, receiving and inventory management (cycle counts, holding tank, if applicable)
• Monitor the team’s error rate and follow up as required to minimize any repeat occurrences

TYPE OF ROLE:

Regular
Shoppers Drug Mart Inc. recognizes Canada’s diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.
In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.