Pharmacy Technician

at  Balmoral Surgery

Acting as triage and support for repeat medicines queries To undertake medication-related audit Support in clinical guidance around specialist only, unlicensed and not recommended drugs Review high cost items Review high quantity dressing requests Review discharge notifications that have medication alteration and update records accordingly Supporting prescribing clerks and identifying training needs Dealing with out of stock queries Dealing with medicines related complaints Where possible dealing with difficult prescriptions that need an action by the GP To work on the Medicines Optimisation Scheme annually and ensure the Practice meets the agreed targets 1. Communication and Relationship Skills - Build relationships with a range of prescribers and pharmacy professionals including independent contractors. - Communicate with patients and carers who have a limited understanding of medicines. 2.
Knowledge, Training and Experience - Pharmacy technician or dispensers qualification or previous experience preferred. - Evidence of continuing professional development. - Previous experience in a medicines orientated environment. - Computer literacy knowledge of Microsoft Word, Excel and Powerpoint and Clinical systems e.g.

Emis. - Good understanding of issues affecting primary care prescribing. - Good understanding of issues affecting medicines adherence - Good understanding of the common medicines prescribed for long term conditions in primary care. - Good at practical problem solving.

• Ability to work and integrate into GP practice & multidisciplinary teams. 3. Analytical and Judgement Skills - Development of best practice to inform and challenge prescribing behaviours in all prescribers and improve quality and patient outcomes. - Interpretation of prescribing data and clinical system patient records.
• Ability to assess the patient or carers understanding of taking medicines. - Able to make assessment of the interventions required to improve medicines adherence. 4. Planning and Organisational Skills - Plan and manage own work programme within Practice working day.
• Able to manage concurrent projects and conflicting priorities. - Able to maintain records for patients reviewed - 5. Physical Skills - Standard keyboard skills required for the job. 6.

Responsibility for Patient/Client Care - Support the provision of advice on prescribing to all prescribers. - Support the provision of advice to patients on medication as required. - Provides advice on medicines concordance - Provides advice and signposting to healthcare professionals relating to medicines concordance - 7. Responsibilities for Human Resources; (HR) - Supports practice staff in the implementation of prescribing change.

• Supports healthcare professionals in the implementation of interventions to improve concordance and with agreed changes to medication. 8. Responsibilities for Information Resources - Responsible for personally generated information in relation to own work. - Responsible for inputting interventions directly onto the GP patient record Confidentiality To respect the confidence of patients, clients and their carers relating to their condition, their family and their financial and other circumstances and not to disclose any such information to others who are not authorised to have it, either within or outside the Practice.

• Supports healthcare professionals in the implementation of interventions to improve concordance and with agreed changes to medication. 8. Responsibilities for Information Resources - Responsible for personally generated information in relation to own work. - Responsible for inputting interventions directly onto the GP patient record Confidentiality To respect the confidence of patients, clients and their carers relating to their condition, their family and their financial and other circumstances and not to disclose any such information to others who are not authorised to have it, either within or outside the Practice